Magen Olsen

• Develop and implement policies and procedures for the maintenance, storage, and security of patient medical records by state and federal laws and regulations
• Oversee the coding and billing processes to ensure accurate and timely submission of claims
• Maintain confidentiality of all patient information and ensure compliance with HIPAA regulations
• Monitor and evaluate the performance of the HIM team, providing coaching and training as needed
• Collaborate with other departments and healthcare providers to ensure accurate and complete documentation of patient records
• Conduct periodic audits to ensure compliance with regulatory agencies and identify areas for improvement
• Stay current on changes in healthcare regulations and implement necessary changes to maintain compliance
• Manage the release of patient medical records to authorized individuals and organizations
• Develop and maintain relationships with vendors and external partners to ensure timely and accurate delivery of services
• Identify and implement process improvements to increase the efficiency and accuracy of the HIM department.

• Sanitize, restock, and organize exam rooms and medical equipment
• Obtain client's medical history, medication information, symptoms, and allergies
• Direct patients to exam rooms, field questions, and prepare for physician examinations
• Perform medical records management, including filing, organizing, and scanning documents
• Assist healthcare providers with patient exams and procedures
• Screen and manage patient phone calls and inquiries
• Maintain accurate and detailed patient records
• Administer vaccines as directed by healthcare providers
• Maintain and organize medical supplies and equipment
• Schedule patient appointments and manage patient flow
• Collaborate with other healthcare professionals to ensure high-quality care for patients
• Adhere to all safety and infection control protocols and regulations.

• Serve high customer volumes during special events, nights, and weekends
• Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift
• Perform opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory
• Efficiently open or close the bar according to established procedures, ensuring preparedness for each shift
• Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders
• Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
• Assist with staff training, sharing expertise in bartending techniques and customer service best practices.

Maintained a detailed database of patient information using electronic health records systems.

• Developed presentations outlining departmental goals and objectives.
• Created reports summarizing data collected from various sources.
• Attended meetings related to healthcare administration and operations.
• Organized patient records in accordance with HIPAA standards.
• Performed data entry tasks for projects related to healthcare administration.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration.
• Ensured that patient care standards were met by providing training and
• Analyzed data from various sources to identify areas for improvement in patient satisfaction.
• Performed regular audits of patient charts to ensure the accuracy of information recorded in medical records system.
• Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
• Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
• Reviewed reports on operational performance metrics to measure efficiency levels.
• Supervised internal and external communications by answering queries and complaints.

• Enhance patient experience through compassionate care and communication during blood draw procedures
• Greet and prepare patients for blood collection procedures
• Verify patient information and medical history
• Explain the procedure and address any concerns or questions
• Select the appropriate method of blood collection based on the patient's health and age
• Sterilize and maintain equipment and work area
• Collect blood samples safely and efficiently
• Label and organize specimens for transportation to the laboratory
• Record and maintain accurate patient records
• Follow all safety and infection control protocols.

• Provide exceptional customer service to patients and their families by responding to inquiries and resolving issues through various communication channels such as phone, email, and chat
• Handle incoming calls from patients and their families with kindness, professionalism, and patience
• Assist patients with appointment scheduling, medication refills, and other service-related requests
• Maintain accurate and detailed records of all patient interactions in the database
• Collaborate with various departments within the organization to address patient concerns and ensure timely resolution
• Follow established protocols and procedures in addressing patient complaints and escalating issues when necessary
• Provide training and assistance to new employees in the Customer Solution Center as needed.

• Greet and prepare patients for blood draw procedures
• Collect, label, and store blood samples safely and efficiently
• Verify patient information and ensure all necessary documents are completed
• Perform blood draws and other venipuncture procedures with precision and care
• Follow infection control protocols to maintain a clean and safe work environment
• Properly dispose of biohazardous materials and adhere to OSHA standards
• Maintain accurate records of patient information and test results
• Communicate effectively with patients and healthcare team members
• Provide exceptional customer service and promote a positive image of Welia.

• Oversee all aspects of construction operations, including project management scheduling, budgeting, and quality control
• Develop and maintain strong relationships with clients, subcontractors, and suppliers
• Work with the estimating team to prepare accurate and competitive bids for projects
• Monitor and analyze project progress, identify any potential issues, and implement effective solutions
• Ensure compliance with all safety regulations and maintain a safe work environment for all employees
• Participate in the hiring, training, and development of construction staff
• Develop and implement strategies to improve the efficiency and profitability of projects
• Stay informed about industry trends, market conditions, and emerging technologies to stay competitive.

• Improve courtroom efficiency by assisting judges with administrative tasks and managing court proceedings
• Ensure a secure environment for all parties involved in court cases by conducting thorough security checks and monitoring activities within the courtroom
• Streamline communication between the judge, attorneys, and other court personnel by delivering documents and messages promptly
• Maintain order in the courtroom during high-stress situations by implementing conflict resolution techniques.

• Reduce behavioral issues by implementing tailored behavior management strategies for each resident
• Ensure compliance with all state and federal regulations, maintaining accurate records to demonstrate adherence when necessary
• Enhance residents' daily living skills by providing consistent support and guidance in completing tasks
• Conduct intake assessments for new residents, gathering essential background information to inform appropriate service provision
• Maintain detailed records of resident progress, adapting service plans to optimize outcomes
• Improve resident safety by conducting regular room checks and addressing potential hazards promptly
• Provide transportation for residents to appointments or community events as needed, always ensuring their safety
• Ensure timely administration of medications, maintaining proper documentation to comply with regulatory requirements.