Kay Estrada
Channelview
Summary
Dedicated sales associate with strong customer service skills, ensuring a positive shopping experience. Proven ability to collaborate effectively and adapt to changing environments. Results-driven sales associate with a focus on enhancing customer satisfaction through effective communication and team collaboration. Experienced in managing transactions and maintaining an organized sales floor, contributing to a seamless shopping experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
American Eagle Outfitters, Inc
Houston
10.2025 - 01.2026
- Assisted customers with product selection and inquiries about merchandise.
- Maintained a clean and organized sales floor to enhance customer experience.
- Processed transactions accurately at the cash register efficiently.
- Participated in training sessions to improve product knowledge and sales techniques.
- Handled customer returns and exchanges following company policies effectively.
Grocery Bagger
HEB Grocery Store
Baytown
01.2025 - 04.2025
- Bagged groceries efficiently for customers at a busy grocery store.
- Assisted cashiers by organizing items for quick checkout.
- Collaborated with team members to manage high customer volume during peak hours.
- Communicated effectively with customers to provide excellent service experience.
- Resolved minor issues, such as bagging errors or item placement, promptly.
- Followed store policies for product handling and customer interaction consistently.
- Greeted customers and provided assistance with bagging groceries.
- Retrieved carts from returns and parking lot.
- Cleaned up spills, collected trash and swept and mopped floors.
- Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
- Assisted customers with locating specific items within the store when requested.
- Organized bags neatly in shopping carts for easy transport from store to car.
- Provided excellent customer service including answering questions about products or services offered in the store.
- Assisted customers with getting groceries loaded in vehicles.
- Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly.
- Collaborated with other grocery baggers to ensure efficient checkout process during busy times.
- Assisted in stocking shelves and organizing displays of products.
Education
Some College (No Degree) - Aesthetics
San Jacinto College
Pasadena, Texas, TXSkills
- Sales techniques
- Cash handling
- Customer service
- Team collaboration
- Time management
- Communication skills
- Attention to detail
- Organizational skills
- Conflict resolution
- Adaptability to change
- Goal oriented
- Hospitality and accommodation
Languages
Spanish
Native/ Bilingual
Certification
Aesthetics
Timeline
Sales Associate
American Eagle Outfitters, Inc
10.2025 - 01.2026
Grocery Bagger
HEB Grocery Store
01.2025 - 04.2025
Some College (No Degree) - Aesthetics
San Jacinto College