Kay Gallishaw
New York
Summary
Detail-oriented and results-driven professional with exceptional communication, leadership, and project management skills. Demonstrated ability to lead initiatives and manage multiple priorities efficiently in fast-paced, dynamic environments. Recognized for a proactive approach to problem-solving, with a strong focus on process optimization, and supporting team goals. Skilled at fostering collaboration, motivating teams, and delivering measurable results.
Overview
8
8
years of professional experience
Work History
Lead Spa Coordinator
Guerlain Spa at the Plaza Hotel
New York
03.2022 - 03.2025
- Led a high-performing front desk team, driving service excellence, maintaining a polished and professional environment, and fostering a culture of hospitality.
- Orchestrated daily spa operations, including guest scheduling, service coordination, and staff workflow, to ensure efficiency and elevated service delivery.
- Delegated tasks to spa staff, including therapists, and receptionists, to promote productivity.
- Trained and supervised front desk staff on proper procedures for scheduling appointments, greeting guests and processing payments.
- Coordinated with therapists and other spa staff to ensure efficient scheduling and maximize the occupancy of treatment rooms.
- Delivered anticipatory service in strict alignment with Forbes 5-Star standards, ensuring each guest experience was personalized, refined, and memorable.
- Coordinated with spa leadership on event planning, inventory management, and facilities upkeep, ensuring seamless execution and operational readiness at all times.
- Handled complaints from customers in a professional manner while resolving issues quickly and efficiently.
Lead Salon Coordinator
BLO Blow Dry Bar
New York
09.2018 - 03.2020
- Strategically managed front-of-house operations, including client scheduling, service optimization, and team coordination, ensuring seamless and refined service execution.
- Orchestrated all aspects of appointment booking and client communication, providing a personalized and discreet experience that reflected the salon’s elevated brand standards.
- Consistently upheld Forbes 5-Star service principles, anticipating guest needs and fostering welcoming, luxurious atmosphere.
- Provided leadership and mentorship to reception and support staff, cultivating a high-performing, hospitality-focused culture aligned with excellence in service delivery.
- Partnered with salon leadership to oversee inventory management, event planning, and facility aesthetics, ensuring a polished and professional environment at all times.
Beauty Consultant
Victoria Secret
New York
02.2017 - 06.2019
- Delivered personalized consultations and curated luxury beauty solutions, aligning recommendations with individual client needs and preferences.
- Maintained expert knowledge of high-end skincare, cosmetics, and fragrance brands to provide refined, consultative sales experience.
- Consistently exceeded sales goals through client-focused service, strategic upselling, and relationship-building techniques.
- Ensured a polished, visually engaging retail environment in alignment with premium brand standards and customer expectations.
Education
Bachelor of Arts - Business Management
Metropolitan College of New York
New York, NY05-2028
Skills
- Leadership
- Relationship management
- Written communication
- Time management
- Attention to detail
- Multitasking
- Microsoft Office Suite
- Client services
- Professionalism
- Customer retention
- Phone etiquette
- Team collaboration
References
References available upon request.
Timeline
Lead Spa Coordinator
Guerlain Spa at the Plaza Hotel
03.2022 - 03.2025
Lead Salon Coordinator
BLO Blow Dry Bar
09.2018 - 03.2020
Beauty Consultant
Victoria Secret
02.2017 - 06.2019
Bachelor of Arts - Business Management
Metropolitan College of New York
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