Kay Koranda
Sturgis,SD
Summary
Dynamic Supervisor at Conduent, LLC, skilled in training and mentoring teams to enhance performance and achieve operational excellence. Proven ability to motivate staff and improve processes, resulting in increased efficiency. Strong communicator with a focus on customer service and employee development, ensuring high-quality care and compliance in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Supervisor
Conduent, LLC
Sturgis, SD
02.2018 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Led team meetings to enhance communication and address workflow challenges.
- Trained staff on operational protocols, promoting best practices and safety standards.
- Monitored performance metrics, identifying areas for process improvement.
- Evaluated team performance, providing constructive feedback to foster professional growth.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Certified Nursing Assistant
Regional Health Systems
Sturgis, SD
09.2016 - 10.2017
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of patient environments in compliance with health standards.
- Documented patient information accurately in electronic health records to ensure data integrity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Medication Aide
Good Samaritan Society
Rapid City, SD
05.2016 - 09.2016
- Administer medications accurately to residents, ensuring compliance with safety protocols and regulations.
- Monitor vital signs and report changes in resident conditions to nursing staff promptly.
- Document medication administration and resident responses in electronic health records effectively.
- Collaborate with multidisciplinary teams to coordinate care plans for optimal resident outcomes.
- Performed regular safety checks on medication storage areas to maintain a secure and organized environment.
- Assisted in the management of medication inventory, ensuring the availability of necessary supplies and minimizing waste.
Certified Nursing Assistant
Good Samaritan Society
Tyndall, SD
08.2014 - 05.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
High School Diploma -
Bon Homme High School
Tyndall, SDAssociate of Science - Nuclear Medicine Technology
Southeast Technical Institute
Sioux Falls, SD07-2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Team building
Timeline
Supervisor
Conduent, LLC
02.2018 - Current
Certified Nursing Assistant
Regional Health Systems
09.2016 - 10.2017
Certified Medication Aide
Good Samaritan Society
05.2016 - 09.2016
Certified Nursing Assistant
Good Samaritan Society
08.2014 - 05.2016
High School Diploma -
Bon Homme High School
Associate of Science - Nuclear Medicine Technology
Southeast Technical Institute