Kay Lindsey
Jefferson City,MO
Summary
Results-driven professional with extensive experience in scheduling and operations management. Known for attention to detail and effective communication, while maintaining high standards of confidentiality and compliance.
Overview
46
46
years of professional experience
Work History
OR Scheduler
SSM-St. Mary's Hospital
Jefferson City, Missouri
12.2019 - 12.2025
- Maintained confidentiality of patient information during scheduling tasks.
- Communicated schedule changes effectively throughout the organization when necessary.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Maintained accurate records of all tasks completed by the team.
- Ensured compliance with established policies and procedures related to scheduling activities.
Clinic Manager
Missouri Vein Care
Jefferson City, Missouri
01.2017 - 07.2019
- Managed daily clinic operations and ensured smooth patient flow.
- Implemented scheduling systems to optimize appointment management and reduce wait times.
- Coordinated patient care initiatives to improve overall experience and satisfaction.
- Evaluated clinic performance metrics to identify areas for process improvement.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Traveled extensively to outlaying clinics weekly.
Office Manager
Columbia Podiatry, LLC
Columbia , MO
06.1993 - 12.2016
- Managed daily office operations for a busy podiatry practice.
- Coordinated patient scheduling and maintained appointment calendars efficiently.
- Oversaw inventory management and ordered medical supplies as needed.
- Trained new staff on office procedures and patient interaction protocols.
- Implemented office policies to enhance workflow and team collaboration.
- Maintained patient records in compliance with privacy regulations diligently.
- Assisted in billing processes, ensuring accuracy of insurance claims submissions.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
Secretary II - Psychiatric Services
Boone Hospital Center
Columbia, MO
08.1985 - 1990
- Assisted in preparing meeting agendas and documentation for hospital meetings.
- Provided support to the Director, plus additional support to Neurospecialties Department.
- Assisted with budgets, charge processing, payroll, scheduling.
- Generated special reports & assisted with special events.
Sr. Secretary - Professional Services
UMC Hospital & Clinics
Columbia, Missouri
08.1981 - 08.1985
- Provided secretarial support to the Director.
- Maintained payroll and personnel records for over 80 employees. Generated extensive computer reports for the OR Suites & supervised other clerical staff.
- Editor of Division newsletter.
Communications Clerk
E.D.S. Federal
Columbia , MO
08.1979 - 08.1981
- Provided assistance with Missouri Medical provider claims through phone inquiries and mail correspondence with excellent public relations skills.
Education
Some College (No Degree) - Business Administration and Management
Missouri State University
Springfield, Missouri, MO05-1979
High School Diploma -
Centralia High School
Centralia, MO05-1977
Skills
- Workflow optimization
- Operations management
- Effective communication
- Time management
- Attention to detail
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
References
References available upon request.
Timeline
OR Scheduler
SSM-St. Mary's Hospital
12.2019 - 12.2025
Clinic Manager
Missouri Vein Care
01.2017 - 07.2019
Office Manager
Columbia Podiatry, LLC
06.1993 - 12.2016
Secretary II - Psychiatric Services
Boone Hospital Center
08.1985 - 1990
Sr. Secretary - Professional Services
UMC Hospital & Clinics
08.1981 - 08.1985
Communications Clerk
E.D.S. Federal
08.1979 - 08.1981
Some College (No Degree) - Business Administration and Management
Missouri State University
High School Diploma -
Centralia High School