Kay McCallum
Virginia Beach,VA
Summary
Dedicated and diligent professional with a proven track record in Animal Care, Administration, and Banking. Strong work ethic, excelling as both a team player and when working independently. Extensive experience in providing exceptional care for animals, well-versed in handling their needs and ensuring their well-being. Background in administration equipped with excellent organizational and multitasking skills, enabling efficient task management and high productivity. Experience in banking sector honed attention to detail and accuracy in financial transactions. Motivated individual with diverse skill set, eager to contribute expertise to a dynamic organization.
Overview
31
31
years of professional experience
Work History
Personal Banker
NatWest Bank
01.2015 - Current
- Serving Customers face to face with all their banking needs
- Customer services
- Handling Cash
- Opening Current Accounts, Credit Cards, Savings etc
- Setting up and helping with Mobile apps
- Booking appointments
- Finding out the customer’s needs
- Ordering Stationary
- Dealing with queries and complaints
- Going above and beyond customers’ expectations
Casualty Manager
Vale Wildlife Hospital
01.2010 - 01.2015
- Overseeing the rehabilitation of wildlife casualties at the hospital
- Handling and Restraining Wild Animals
- First Aid and Medication for Animals (including stitching/gluing/sedating/x-rays/injections/euthanasia etc.)
- Human First Aider
- Customer Care
- Training Staff
- Helping with Fund Raising Events
- Assessing Casualties for release
- Teaching fecal microbiology on hedgehog courses
- Answering telephone queries
- Advising staff and the general public on patients
- Preparing feeds
- Hand rearing
- Multiple shifts including nights and weekends
- Cashing up
- Lots of cleaning
Duty Manager
The Range
01.2008 - 01.2010
- To oversee the seasonal department, and in the absence of the store or deputy managers, to oversee the whole store
- Merchandising
- Managing a team of colleagues
- Stock Ordering
- Customer Care
- Training Staff
- Staff Disciplinaries/Appraisals
- First Aider
- Cashing up
- Answering telephone queries
- Advising staff and the general public on products
- Organizing staff
- Opening/Locking up
- Multiple shifts including evenings and weekends
- Dealing with Complaints
- Computer Orders
- Tills
- Displays
- Working Stock
- Building Products
Waitress/Bar maid
New Garden Chinese Restaurant
01.2006 - 01.2008
- Waiting on tables, answering the phone, and serving customers in the take-away/bar
- Waitressing in the Restaurant
- Taking Phone Orders
- Serving in the Bar/Take-Away
- Packing Orders
- Solving Customer Disputes
- Taking Bookings
Animal Care Assistant
RSPCA
01.2004 - 01.2008
- To care for cats, dogs and small animals at the RSPCA centre
- Showing the public around and finding their perfect companion
- Handling and Restraining Animals
- First Aid for Animals
- Animal Care
- Customer Care
- Health and Safety
- Security
- General Instructions
- Reception Duties
- Wildlife First Aid and Care
- Organizing Charity Events
- Animal Behavior and Psychology
- Dog Training and Socialization
- Promotion and Advertising
- Working shifts
Receptionist
Hotel Riviera
01.2002 - 01.2004
- General office duties using Hotel perfect, working different shifts during the day/evening/weekends
- Using Hotel Perfect and other Computer Packages
- Customer Care
- Handling Money
- Helping International Guests (mainly German)
- Waitressing and Bar Work (when off duty and short staffed)
- Answering Phones
- Taking Bookings
- Making Sandwiches and Snacks for Room Service
- Helping with Masonry Events/Conferencing/Weddings etc.
Stable Hand
White Acres Stud Farm
01.2002 - 01.2003
- Caring for and exercising the horses, and helping with breeding programs
- Cleaning Stables
- Feeding Horses
- Help with Serving Horses
- General Equine Care
- Exercising Horses
Administration Assistant
Pica Furniture
01.2001 - 01.2002
- Gaining lots of office experience by selling furniture to different companies across the UK by phone
- Making and Receiving Phone Calls
- Making Orders
- Stock Checks
- General Paperwork and Admin Jobs
- Checking deliveries in the Warehouse
- Sales
Stable Hand
Kingswood Equestrian Centre
01.1999 - 01.2000
- General yard duties and helping in the sand school to teach people to ride especially disabled children
- Feeding Horses
- Exercising Horses
- Cleaning Stables
- Cleaning Tack
- Helping Disabled Children to Ride
- General Equine Care
Counter Staff
Oriental Chinese Take-Away
01.1998 - 01.2000
- An easy, but enjoyable part time job for extra cash, and customer care experience
- Taking Orders
- Answering the Phone
- Organizing the Deliveries
Trainee
Holinshead Racing Stables
01.1998 - 01.1999
- A one off opportunity, cleaning the stables, grooming the horses, and exercising them for the big races on the same yard as Frankie Dettori did
- General Equine Care
- Cleaning Stables
- Exercising Horses
- Grooming
Stable Hand/ Trek Guide
Cannock Chase Trekking Centre
01.1994 - 01.1997
- This started out as 2 weeks work experience and ended up as a 3 year job
- Cleaning Stables
- Feeding Horses
- Grooming
- Leading Treks
- Road Safety
- General Yard Duties
- General Equine Care
Life Stages and Student Ministry Assistant
Coastal Community Church
Virginia Beach, VA
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
HND Animal Care -
Rodbaston College/Harper Adams University
Business Admin NVQ 1, 2, and 3 -
Cannock Chase Technical College
Equine Day Course -
Rodbaston College
Animal First Aid - Handling and Restraint, Animal Behavior, Customer Care, Wildlife
RSPCA Cornwall Branch
01.2008
GCSE - Math’s, Geography, English, Science, German, Business Studies, IT, Design Materials, Art
Cannock Chase High School GM
01.1998
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Positive Attitude
- Cash Handling
- Attention to Detail
- Banking
- Loan Processing
- Teller Support
Accomplishments
- Worked for NatWest bank for over 4 years
- Worked for Vale Wildlife Hospital for over 4 years
- Worked for the RSPCA for 4 years
- Worked in several different areas of equine work
- Helped raise over £10,000 for Charity
- Qualifications and experience in Business administration and office work
References
Always available.
Timeline
Life Stages and Student Ministry Assistant
Coastal Community Church
08.2022 - Current
Personal Banker
NatWest Bank
01.2015 - Current
Casualty Manager
Vale Wildlife Hospital
01.2010 - 01.2015
Duty Manager
The Range
01.2008 - 01.2010
Waitress/Bar maid
New Garden Chinese Restaurant
01.2006 - 01.2008
Animal Care Assistant
RSPCA
01.2004 - 01.2008
Receptionist
Hotel Riviera
01.2002 - 01.2004
Stable Hand
White Acres Stud Farm
01.2002 - 01.2003
Administration Assistant
Pica Furniture
01.2001 - 01.2002
Stable Hand
Kingswood Equestrian Centre
01.1999 - 01.2000
Counter Staff
Oriental Chinese Take-Away
01.1998 - 01.2000
Trainee
Holinshead Racing Stables
01.1998 - 01.1999
Stable Hand/ Trek Guide
Cannock Chase Trekking Centre
01.1994 - 01.1997
HND Animal Care -
Rodbaston College/Harper Adams University
Business Admin NVQ 1, 2, and 3 -
Cannock Chase Technical College
Equine Day Course -
Rodbaston College
Animal First Aid - Handling and Restraint, Animal Behavior, Customer Care, Wildlife
RSPCA Cornwall Branch
GCSE - Math’s, Geography, English, Science, German, Business Studies, IT, Design Materials, Art
Cannock Chase High School GM
Similar Profiles
Manoj PadmanabanManoj Padmanaban
Senior Analyst at NatWest BankSenior Analyst at NatWest Bank
Rebecca LoweRebecca Lowe
Regional Relationship Manager at NatWest BankRegional Relationship Manager at NatWest Bank
Hannah HeerHannah Heer
Regional Relationship Manager at NatWest BankRegional Relationship Manager at NatWest Bank
YATIN KAPOORYATIN KAPOOR
AVP-Business Unit Reporting at NatWest BankAVP-Business Unit Reporting at NatWest Bank
Kimberly MattosKimberly Mattos
Accountant III at City of Virginia BeachAccountant III at City of Virginia Beach