Kay Neubert
Sylvania
Summary
Dynamic team lead with extensive experience in staff training, conflict resolution, and quality control. Proven ability to enhance team performance and customer satisfaction through effective communication and mentorship.
Overview
43
43
years of professional experience
Work History
Team Lead
Sudexo
Sylvania
04.2005 - Current
- Led team in daily operations and service delivery standards.
- Coordinated staff schedules to optimize coverage and enhance service delivery.
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints promptly, ensuring client satisfaction remained high.
- Monitored team progress and enforced deadlines to maintain project timelines.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Implemented quality control measures to uphold company standards.
Crew Leader
Wendys Restaurant
Sylvania
01.1983 - 04.2004
- Supervised crew members during shifts to ensure smooth operations.
- Trained new employees on customer service and food preparation standards.
- Managed inventory levels to maintain adequate stock for daily operations.
- Implemented quality control measures, ensuring food safety and maintaining cleanliness standards.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
- Ensured compliance with health regulations and company policies consistently.
- Mentored newly hired crew members to prepare each for job roles.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized crew placement per job function when assigning work.
- Monitored task completion, ensuring adherence to company performance standards.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Conducted interviews and reference checks for new employees.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Inspected sites before and after construction projects.
Education
High School Diploma -
Sylvania Northview
Sylvania, OH05-1986
Skills
- Team leadership
- Staff training
- Mentorship
- Task delegation
- Quality control
- Service delivery
- Schedule management
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Customer focus
- Attention to detail
- Workplace safety
- Complaint resolution
- Employee training
Timeline
Team Lead
Sudexo
04.2005 - Current
Crew Leader
Wendys Restaurant
01.1983 - 04.2004
High School Diploma -
Sylvania Northview