Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kay Stahl

Green Bay,WI

Summary

Dynamic customer service representative with a strong track record in problem-solving, active listening, and training. Committed to enhancing service processes and fostering customer loyalty.

Overview

40
40
years of professional experience

Work History

Customer Service Representative

Georgia-Pacific
Green Bay, WI
06.1998 - 04.2026
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Maintained comprehensive knowledge of products and services to provide accurate information to customers.
  • Collaborated with cross-functional teams to enhance customer experience and streamline service processes.
  • Trained new team members on company policies, procedures, and customer service best practices.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Customer Service Representative

Bank of Luxemburg
Luxemburg, WI
04.1986 - 09.1993
  • Implemented feedback mechanisms to gather customer insights for continuous improvement initiatives.
  • Analyzed customer feedback data to identify trends and recommend actionable solutions for service enhancement.
  • Led team meetings focused on performance improvement and sharing best practices among staff.
  • Developed training materials that improved onboarding efficiency for new employees in customer service roles.

Education

High School Diploma -

Luxemburg Casco High School
Luxemburg, WI
05-1986

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Georgia-Pacific
06.1998 - 04.2026

Customer Service Representative

Bank of Luxemburg
04.1986 - 09.1993

High School Diploma -

Luxemburg Casco High School
Kay Stahl