Summary
Overview
Work History
Education
Skills
Additionalinformation - Majorstrengths
Timeline
Generic

Kay Washington

King George,VA

Summary

Experienced with sorting, loading, and unloading packages in fast-paced environment. Utilizes efficient handling techniques to ensure accurate and timely deliveries. Track record of maintaining high physical endurance and attention to detail.

Overview

21
21
years of professional experience

Work History

Package Handler

FedEx
08.2023 - 10.2023
  • Package handling
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Mail Carrier

Post Office USPS
10.2021 - 04.2023
  • Rural carrier
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.

Customer Service Associate

Wawa
11.2018 - 04.2021
  • Deli associate / cashier
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Deli Clerk/ Manager

Hilltop grocery
10.2002 - 12.2014
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Education

GED -

South Effingham High School
Guyton, GA
06.2001

Skills

  • Customer Service
  • Hostess
  • Restaurant Server
  • Warehouse experience
  • Shipping & receiving
  • Distribution center
  • Cash handling
  • Cash register
  • Time management

Additionalinformation - Majorstrengths

  • Over 10 years experience with working in a deli setting
  • Highly skilled in preparing customer orders
  • Able to operate slice machines and tools in a safe and effective manner
  • Comprehensive knowledge of day-to-day operations in a deli setting
  • In-depth knowledge of ensuring the quality of all products sold to customers
  • Experience in opening and closing store operations
  • Made all deposits and ran the front end

Timeline

Package Handler

FedEx
08.2023 - 10.2023

Mail Carrier

Post Office USPS
10.2021 - 04.2023

Customer Service Associate

Wawa
11.2018 - 04.2021

Deli Clerk/ Manager

Hilltop grocery
10.2002 - 12.2014

GED -

South Effingham High School

Similar Profiles

CREATE PROFILE
Kay Washington