Kaya Polizzi
Portland,OR
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Operations Center Officer
Inter-Con Security
Portland, US
03.2024 - Current
- One of my primary responsibilities is to operate Security control systems & collaborate with personnel to maintain security awareness in the field for all locations in Multnomah County.
- Conduct security audits and assessments to ensure compliance.
- Lead crisis management efforts as they arise to resolve issues promptly and efficiently.
- Work in the field to directly train new officers on standard and emergency procedures.
Account Manager
Securitas
Vancouver, US
07.2023 - 12.2024
- Ensuring all officers are trained and performing their job duties as according to the contracts post orders.
- Schedule and payroll management of all employees working under me at my client's locations.
- Recognized security risks to properly handle situations.
- Handled employee discipline and termination to address policy infractions.
- Conducted new hire orientations to provide company information and establish performance requirements.
- Conducted weekly meetings with my client to update them on staffing expectations.
Operations Manager
Allied Universal Security
Portland, US
01.2018 - 07.2023
- Responsible for my own book of business including any requests for immediate emergency coverage.
- On call 24/7 to cover any emergencies in the field.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Managed client accounts, including conducting regular reviews and providing strategic advice.
- Hired and trained supervising officers to ensure compliance in the field.
- Reduced NBOT and increased employee retention through good business practices.
Regional Trainer
MOD Pizza
Portland, US
02.2013 - 12.2017
- I helped to open new Mod pizza locations by traveling up and down the west coast and overseeing training development by directly training the new GMs before locations would open.
- Facilitated team building exercises among groups of regional trainers in order to foster collaboration across teams.
- Ensured that all safety protocols were followed while conducting any kind of physical activity during the trainings.
- Conducted knowledge and skill assessments to validate course learning objectives achieved.
Education
AAS - Criminal Justice
Portland Community College
Portland, OR03.2025
Skills
- Employee engagement
- Management
- Supervising experience
- Microsoft Office
- Accounting
- Microsoft Word
- Budgeting
- Payroll
- Computer literacy
- Safety plans
- Client Management
- Project management
- Computer skills
- P&L Management
- Organizational skills
- Leadership
- Customer service
- Multitasking
- Microsoft Excel
- Store Management Experience
- Analysis skills
Certification
- BSIS unarmed, 02/01/25, 02/01/27, California Unarmed Security License.
- CPR/AED Certification, 03/01/24, 03/01/26
- BSIS pepper spray, 02/01/25, 02/01/26, Permit to carry pepper spray while on duty working security in California.
- DPSST Unarmed Professional, 04/01/18, 02/01/26
- DPSST Supervisory Manager, 06/01/22, 04/01/25
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Operations Center Officer
Inter-Con Security
03.2024 - Current
Account Manager
Securitas
07.2023 - 12.2024
Operations Manager
Allied Universal Security
01.2018 - 07.2023
Regional Trainer
MOD Pizza
02.2013 - 12.2017
AAS - Criminal Justice
Portland Community College
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