Summary
Overview
Work History
Education
Skills
Timeline
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Kaya Watts

Tolleson,United States

Summary

I am results-driven professional focused on delivering exceptional support for customer needs. Successfully manage concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Aetna
03.2023 - Current
  • Inbound contact center working with their subsidiary company CVS and Mercy Care
  • Updated patient records accurately, enabling effective communication among healthcare providers.
  • Obtained patient information to properly record and document demographics and medical histories.
  • Upheld strict confidentiality standards while managing sensitive patient information according to HIPAA regulations.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.


Preschool Teacher

Sunrise Preschool
09.2021 - 03.2023
  • Developed and implemented daily lesson plans.
  • Observed and redirected behavior using positive reinforcement techniques.
  • Maintain student progress records with regular updates.
  • Supported students emotionally, socially and academically with one-on-one care.
  • Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning.

Shift Lead

Quicktrip
07.2020 - 07.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.

Education

Highschool diploma -

Tolleson Union High School

Skills

  • Data Entry
  • Transaction Processing
  • Issue and Complaint Resolution
  • Able to type 60-90 WPM
  • Microsoft suite proficient (Word, PowerPoint, Excel, Etc)
  • Training and development

Timeline

Member Service Representative

Aetna
03.2023 - Current

Preschool Teacher

Sunrise Preschool
09.2021 - 03.2023

Shift Lead

Quicktrip
07.2020 - 07.2021

Highschool diploma -

Tolleson Union High School

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Kaya Watts