Kaya Youmans
New York
Summary
Results-driven Patient Coordinator with 7 years of experience in the medical field, dedicated to providing exceptional support and fostering team collaboration for patients through administrative assistance. Proficient in scheduling and database management, ensuring streamlined communication and minimizing correspondence backlogs. Skilled in identifying and addressing the needs of both patients and clinicians to enhance overall service delivery. A friendly, adaptable, and empathetic administrator motivated to work efficiently with patients and care teams to achieve optimal outcomes.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist III
Hospital for Special Surgery
05.2024 - Current
- Verifies insurance eligibility and benefits for accurate patient records
- Facilitates patient check-in processes for physician and radiology services to enhance operational efficiency
- Manages Performance and Wellness patient inquiries, providing timely information and support
- Ensures copays, proper identification, and all forms are collected at the time of check in
- Manages individual Performance and Wellness hospital accounts to ensure on time payment
- Coordinates with Performance and Wellness clinicians to ensure all clients are scheduled as needed
- Serves as a liaison between to ensure constant streamlined communication
- Coordinates with Performance and Wellness management to ensure all policies and standards are adhered to
Patient Coordinator II
Icahn School of Medicine Mount Sinai
02.2022 - 04.2024
- Served as liaison between 15 physicians and over 60 parents of patients to handle requests from insurance and care teams daily
- Served as administrative support for heart failure and transplant program within Pediatric Cardiology
- Reviewed insurance information and obtained all necessary pre-certifications for procedures and other services
- Committed to ensuring exceptional office organization and maximized efficiency by performing all administrative and specialized tasks in timely and professional manner
- Improved workflow processes by implementing new procedures that increased overall efficiency within Children's Heart Center
- Increased efficiency of front office operations through effective multitasking, attention to detail, and organization skills
Administrative Coordinator
MedRite Urgent Care
12.2020 - 01.2022
- Collected and retrieved referrals or insurance authorizations as required
- Ensuring that proper consent forms have been signed for all children under 18 years of age
- Answered telephone calls and provided information to patients and medical staff
- Completed clinical procedures and gathered patient data for interpretation by physician
- Maintained databases and contact lists to keep important contact information accurate and up to date
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose
- Answered phone calls and responded to inquiries from patients, insurance companies and other external providers
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness and overall satisfaction of both patients and their families
Education
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
12.2019
Skills
- Microsoft Office
- EPIC
- EPaces
- HDX
- Availity
- RadMD
- E- Clinicals
- Patient Relations
- Analytical and Critical Thinking
- Interpersonal Communication
Timeline
Patient Access Specialist III
Hospital for Special Surgery
05.2024 - Current
Patient Coordinator II
Icahn School of Medicine Mount Sinai
02.2022 - 04.2024
Administrative Coordinator
MedRite Urgent Care
12.2020 - 01.2022
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
Activities
- Girl Scouts of Greater New York, Girl Scout Troop Leader, 09/01/19, Current