Asia Stanley
Baltimore
Summary
Dedicated and compassionate human services professional with extensive experience in patient services, case coordination, administrative support, and client advocacy within healthcare and community-based environments. Skilled in maintaining confidential records, coordinating care and services, conducting intake and documentation procedures, facilitating support groups, assisting with drug screening procedures, and building positive relationships with clients, staff, and community agencies. Strong background in electronic documentation systems, communication, conflict resolution, and supporting individuals in structured treatment and recovery settings. Proven ability to manage multiple responsibilities while maintaining professionalism, organization, and compliance with program standards and policies.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist III
John's Hopkins
Baltimore, MD
05.2021 - Current
- Coordinate and manage complex scheduling, referrals, and diagnostic appointments while maintaining accurate electronic documentation and patient records.
- Communicate effectively with physicians, patients, and multidisciplinary teams to coordinate services and resolve concerns.
- Review and verify insurance eligibility, patient demographics, and required documentation for services.
- Maintain confidentiality and professionalism while handling sensitive patient information and medical records.
- Utilize EPIC and other electronic systems to document patient interactions, referrals, and service coordination activities.
- Provide high-quality customer service while handling high-volume calls, inquiries, and patient concerns.
- Demonstrate strong organizational and problem-solving skills in a fast-paced healthcare environment.
Home Health Aide
Personal Touch Home Health Care
Towson, MD
06.2016 - 08.2017
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided compassionate companionship to enhance emotional well-being of clients.
- Administered medications as prescribed, maintaining accurate documentation.
- Coordinated transportation for medical appointments, fostering independence in clients.
- Developed individualized care plans in collaboration with healthcare teams.
- Implemented best practices for hygiene and infection control within client homes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Patient Access Associate
Northwest Hospital Center
Randallstown, MD
02.2020 - 03.2022
- Assisted patients through admissions, discharge, registration, and appointment scheduling processes.
- * Registered patients and maintained organized medical and financial documentation.
- * Assisted patients with access to services while ensuring compliance with healthcare policies and procedures.
- * Verified insurance coverage and processed patient documentation accurately and efficiently.
- * Maintained organized records and supported daily office operations in a healthcare setting.
Medical Practice Representative
Sinai Hospital, Life Bridge Health
Baltimore, MD
07.2019 - 02.2020
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted in managing patient inquiries, providing timely information and support.
- Streamlined communication between departments to enhance patient care delivery.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Facilitated patient education on health services and hospital resources.
- Developed training materials for new staff, fostering a collaborative work environment.
- Implemented process improvements that increased workflow efficiency across the practice.
- Led initiatives to enhance patient satisfaction through feedback collection and analysis.
- Elevated overall operational standards by conducting regular audits to ensure adherence to policies and procedures.
- Contributed significantly to continuous process improvement initiatives, leading to more streamlined and efficient workflows within the practice.
Patient Access Associate
Northwest Hospital Center
Randallstown, MD
06.2018 - 07.2019
- Coordinated patient admissions, ensuring accurate data entry and documentation compliance.
- Assisted patients with insurance verification processes to facilitate timely access to services.
- Managed appointment scheduling efficiently, improving patient flow and reducing wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Implemented process improvements that increased operational efficiency in patient access workflows.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
Administrative Assistant
Gaudenzia Treatment Center
Baltimore, MD
06.2017 - 03.2018
- * Maintained confidential client files, electronic records, and reporting systems in accordance with state and federal regulations.
- * Coordinated communication with community resources and outside agencies to support client care and program participation.
- * Assisted with client intake procedures, visitor screening, and facility documentation.
- * Facilitated and supported psychoeducational and recovery-focused group activities for clients in treatment programs.
- * Assisted with drug screening and testing procedures in compliance with program policies and procedures.
- * Monitored and documented client information, behavioral updates, and program participation.
- Prepared comprehensive reports and maintained organized databases, files, logs, and records to ensure program compliance.
- Supported staff and program leadership by documenting meetings, reporting client changes, and maintaining administrative processes.
- Operated within a behavioral health and recovery environment, providing support to clients in treatment and rehabilitation programs.
- Cultivated professional and supportive interactions with clients, staff, families, and community partners.
Patient Service Associate
Sinai Hospital of Baltimore
Baltimore, MD
10.2016 - 04.2017
- Assisted patients with registration and verification of insurance information while facilitating access to care services.
- Maintained precise patient records while safeguarding sensitive information.
- Provided excellent customer service while aiding daily administrative operations.
Education
Bachelor of Arts - General Studies Minor in Biology
University of Maryland Eastern Shore
Princess Anne, MD05.2016
Skills
- Case Coordination & Documentation
- * Client Advocacy & Support Services
- * Community Resource Coordination
- * Intake & Assessment Support
- * Group Facilitation & Recovery Support
- * Drug Screening & Testing Procedures
- Electronic Records Management
- Report Writing & File Maintenance
- Conflict Resolution & Communication
- Confidentiality & Compliance
- Customer Service & Crisis Support
- EPIC, Meditech, IDX, Microsoft Office Suite
Timeline
Patient Access Specialist III
John's Hopkins
05.2021 - Current
Patient Access Associate
Northwest Hospital Center
02.2020 - 03.2022
Medical Practice Representative
Sinai Hospital, Life Bridge Health
07.2019 - 02.2020
Patient Access Associate
Northwest Hospital Center
06.2018 - 07.2019
Administrative Assistant
Gaudenzia Treatment Center
06.2017 - 03.2018
Patient Service Associate
Sinai Hospital of Baltimore
10.2016 - 04.2017
Home Health Aide
Personal Touch Home Health Care
06.2016 - 08.2017
Bachelor of Arts - General Studies Minor in Biology
University of Maryland Eastern Shore