Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Kaya Zenarolla

Virginia Beach,VA

Summary

Personable and dedicated employee with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Planet Fitness
Virginia Beach, VA
12.2023 - Current
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Identified opportunities for cross-selling additional products or services based on member needs.

Data Entry Clerk

Coastal Investment Inc
Virginia Beach, VA
06.2023 - 09.2023
  • Maintained accurate inventory records and ensured accuracy of data entry.
  • Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
  • Identified discrepancies between actual stock and computer-generated reports.
  • Utilized specialized software applications related to the job role.
  • Organized files according to established procedures for easy retrieval later on.

Loss Prevention Analyst

Coastal Investment Inc
Virginia Beach, VA
04.2022 - 06.2023
  • Conducted investigations into incidents of fraud, theft and other loss prevention violations.
  • Monitored CCTV surveillance systems to detect suspicious activity.
  • Developed and implemented security policies and procedures to reduce the risk of losses.
  • Analyzed data to identify patterns in theft or fraud cases.
  • Performed internal audits to ensure compliance with security standards.

Cashier

Surge Trampoline Park
Virginia Beach, VA
02.2021 - 02.2022
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Courtesy Clerk

Kroger
Virginia Beach, VA
04.2020 - 07.2020
  • Assisted customers with locating items and provided exceptional customer service.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Performed regular cleaning tasks in the checkout area which included sweeping floors and wiping down counters.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Ensured proper bagging techniques were followed according to industry standards.

Cashier

Tinee Giant
Virginia Beach, VA
05.2019 - 09.2019
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.

Education

Some College (No Degree) - Business Management

Old Dominion University
Norfolk, VA

Skills

  • Customer Service
  • Complex Problem-Solving
  • People Management
  • Analytical Thinking
  • Goal Setting
  • Problem-Solving
  • Team motivation
  • Attention to Detail

Affiliations

  • Dirt biker
  • 3x State Foosball Champion
  • Speed Skater

Accomplishments

  • Recognized for my hard work by being asked to become team lead at Planet Fitness
  • Dean's list and scholarship at Old Dominion University

References

  • Holly Froehler (Controller at Coastal Investments) 757-777-5244
  • Lilyann Moreland (Shift lead at Kroger) 502-291-3638
  • Jamar Smith (Team Lead at Planet Fitness) 757-404-9756
  • Charlene Haywood (Manager at Surge) 540-621-7833
  • Vincent Miranda (Neighbor) 757-408-5400

Timeline

Member Service Representative

Planet Fitness
12.2023 - Current

Data Entry Clerk

Coastal Investment Inc
06.2023 - 09.2023

Loss Prevention Analyst

Coastal Investment Inc
04.2022 - 06.2023

Cashier

Surge Trampoline Park
02.2021 - 02.2022

Courtesy Clerk

Kroger
04.2020 - 07.2020

Cashier

Tinee Giant
05.2019 - 09.2019

Some College (No Degree) - Business Management

Old Dominion University

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Kaya Zenarolla