Kayali Scoby
Downey,Ca
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Fly High Adventure Parks
06.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Completed transactions, exchanges and returns to support payment processing.
Shift Lead
Juice It Up!
01.2020 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Received, unpackaged and stored incoming food deliveries.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to and resolved customer questions and concerns.
Customer Service/Sales Representative
Don't Do It Bodyshop
06.2021 - 05.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Recorded accurate and efficient records in customer database.
- Applied effective time management techniques to meet tight deadlines.
Executive Assistant
Right Now Transit
01.2018 - 03.2020
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Clerical Assistant & Volunteer
Pasadena Unified School District
05.2017 - 06.2019
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Input data into spreadsheets and databases.
- Provided clerical support, addressing routine, and special requirements.
- Set up offices and put together all HR documentation for new staff members.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Edited and proofread documents for accuracy and completeness.
Education
High School Degree - General Education
Norwalk High School
Norwalk05.2022
Skills
- 45 WPM
- Social Media Knowledge
- Issue Resolution
- Goal Setting
- Conflict Management
- Effective Customer Communication
- Program Promotion
- Microsoft PowerPoint
- Staff Training
- Customer Relations
- Retail Sales Customer Service
- Active Listening
- Order Processing
- Clerical Support
- Hosting
Certification
Certified in CPR and Food Handling.
Timeline
Team Lead
Fly High Adventure Parks
06.2022 - Current
Customer Service/Sales Representative
Don't Do It Bodyshop
06.2021 - 05.2022
Shift Lead
Juice It Up!
01.2020 - 06.2022
Executive Assistant
Right Now Transit
01.2018 - 03.2020
Clerical Assistant & Volunteer
Pasadena Unified School District
05.2017 - 06.2019
High School Degree - General Education
Norwalk High School
Certified in CPR and Food Handling.
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