Kayana Jarrett
Pigeon Forge,TN
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling, notably at Today’s Generation. Excelled in fostering customer relationships and resolving issues, enhancing customer satisfaction. Demonstrated strong teamwork, communication, and problem-solving abilities. Merchandising and strategic development abilities.
Overview
3
3
years of professional experience
Work History
Sales Associate/Cashier
Today’s Generation
3535 Parkway, Pigeon Forge TN
08.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Drive-Thru Cashier
Krystal
2041 Parkway, Pigeon Forge, TN
02.2022 - 07.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
Certificate in Food & Beverage
Western Hospitality Institute
Negril, Jamaica03-2020
High School Diploma -
Belmont Academy
Jamaica 06-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
- Conflict resolution
- Professional demeanor
- Excellent communication skills
Timeline
Sales Associate/Cashier
Today’s Generation
08.2022 - Current
Drive-Thru Cashier
Krystal
02.2022 - 07.2022
Certificate in Food & Beverage
Western Hospitality Institute
High School Diploma -
Belmont Academy