Kayana Walters
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
03.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Spectrum
04.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Caregiver
Home Instead Senior Care Home
06.2017 - 10.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Dietary Aide
Evergreen Commons
05.2016 - 02.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
Cashier
Chipotle Mexican Grill
05.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Albany High School
Albany, NY06.2017
Skills
- Active Listening
- System Implementation
- Materials Transport
- Freight Operations
- Personal Care Assistance
- Resident Empowerment
- Recipe Standardization
- Process Monitoring
- Product and Service Sales
- Billing and Payment Processing
- Cash Counting Machine Operations
Timeline
Customer Service Representative
Maximus Call Center
03.2021 - 03.2023
Customer Service Representative
Spectrum
04.2019 - 03.2021
Caregiver
Home Instead Senior Care Home
06.2017 - 10.2018
Dietary Aide
Evergreen Commons
05.2016 - 02.2017
Cashier
Chipotle Mexican Grill
05.2015 - 03.2016
High School Diploma -
Albany High School
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