Kayce Coney
McComb,MS
Summary
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
11
11
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica
Remote
05.2021 - 10.2024
- Greeted patients upon arrival and answered any questions they had about their visit.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Monitored trends in customer satisfaction levels through surveys and feedback forms.
- Generated monthly performance metrics reports based on customer feedback survey results.
Customer Service Representative
Verizon Wireless
McComb, Mississippi
06.2013 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
McComb High School
McComb, MS05-2011
Skills
- Patient confidentiality
- Call center experience
- Data entry proficiency
- Record maintenance
- Follow-up skills
- Strong interpersonal skills
Timeline
Healthcare Customer Service Representative
Alorica
05.2021 - 10.2024
Customer Service Representative
Verizon Wireless
06.2013 - 03.2021
High School Diploma -
McComb High School
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