Hester Fisher
Jonesville,LA
Summary
With proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Advantage Solutions for Central Louisiana State Hospital
09.2022 - 01.2025
Advantage Solution for Central Louisiana State Hospital – Remote
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Direct Care Worker
PHS Staffing
05.2022 - 08.2023
- Taking care of the elderly bathing and dressing cooking
CNA - Certified Nursing Assistant
Lasalle General Hospital behavior Unit
10.2019 - 12.2020
- Behavioral unit CNA taking care of psych patients
CNA - Certified Nursing Assistant
Heart to Heart Home Care
06.2016 - 09.2017
- Private sitting
CNA - Certified Nursing Assistant
Jena Nursing and Rehabilitation Center, LLC
08.2015 - 06.2016
- Work with elderly and behavior unit
Education
GED -
Block High School
Jonesville, LA04.2012
Skills
- Patient Care
- Patient monitoring
- Call center experience
- Time management
- Medical terminology
- Patient care
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
Certification
- Certified Nursing Assistant (CNA), 07/15 to 07/19
- BLS Certification
- Driver's License
- CPR Certification
- AED Certification
- CPR & First Aid, 10/15 to 10/18
Timeline
Healthcare Customer Service Representative
Advantage Solutions for Central Louisiana State Hospital
09.2022 - 01.2025
Direct Care Worker
PHS Staffing
05.2022 - 08.2023
CNA - Certified Nursing Assistant
Lasalle General Hospital behavior Unit
10.2019 - 12.2020
CNA - Certified Nursing Assistant
Heart to Heart Home Care
06.2016 - 09.2017
CNA - Certified Nursing Assistant
Jena Nursing and Rehabilitation Center, LLC
08.2015 - 06.2016
GED -
Block High School
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