Kayce Knox
Davenport,USA
Summary
Experienced with team leadership, customer engagement, and service improvement. Utilizes strategic planning to enhance sales and customer satisfaction. Track record of driving team collaboration and achieving business goals.
Overview
14
14
years of professional experience
Work History
Sales and Service Manager
AT&T
2018.04 - 2025.12
- Led team in achieving sales targets through strategic planning and execution of promotional campaigns.
- Developed and implemented customer service training programs to enhance employee performance and satisfaction.
- Conducted regular performance evaluations, providing constructive feedback to guide team development and improve results.
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and retention.
- Trained new team members on best practices for customer engagement and system navigation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Senior Employee and Safety Champion
Kwik Trip
2011.09 - 2019.08
- Enhanced customer loyalty through strong relationship building initiatives.
- Utilized advanced communication skills to identify and address customer needs.
- Collaborated with Store Managers to set clear performance goals and objectives.
- Assumed managerial responsibilities in Store Manager's absence, ensuring smooth operations.
- Demonstrated flexibility and effectiveness under pressure in fast-paced environments.
Supervisor
Focus Services
2018.09 - 2019.03
- Led team of 15, enhancing efficiency through strategic monitoring and coaching.
- Facilitated goal achievement by setting monthly and weekly plans with team.
- Enhanced customer satisfaction by motivating and educating staff on performance goals.
- Supported service productivity by developing and refining coaching procedures.
- Ensured adherence to policies through regular performance management and annual reviews.
Education
High school - or equivalent
Skills
- Sales process management
- Service excellence
- Strategic issue analysis
- Coaching and guidance
Additional Information
Skills
Timeline
Supervisor
Focus Services
2018.09 - 2019.03
Sales and Service Manager
AT&T
2018.04 - 2025.12
Senior Employee and Safety Champion
Kwik Trip
2011.09 - 2019.08