Kayce Megill
Hyrum,UT
Summary
Experienced customer service representative skilled in fostering client relationships and ensuring customer satisfaction. Recognized for a positive demeanor and ability to work collaboratively within teams. Committed to driving company success through effective communication and relationship-building. Results-driven with a focus on achieving customer-centric goals.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Spirit Halloween Store
Providence, UT
09.2025 - Current
- Supervised daily store operations to ensure optimal customer service and staff performance.
- Trained and mentored new team members on company policies and procedures.
- Implemented inventory management systems to enhance stock accuracy and reduce losses.
- Analyzed sales data to identify trends, inform merchandising strategies, and improve product placement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Representative
Square One Printing
Logan, Utah
03.2023 - 09.2025
- Assisted customers with product selection, ordering, designs and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Custodian
West Pointe Dairy
Hyrum
09.2022 - 03.2023
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Operating walk-behind floor cleaner, riding floor cleaner, vacuums, and squeegees.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Providing support services for a variety of events including setup and breakdown assistance as needed.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Adhering strictly to health and safety regulations while performing duties.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
Store Manager
Spencer's Gifts
Logan
06.2014 - 07.2022
- Strengthened workflow productivity through effective recruitment and supervision of new employees.
- Organized promotional events to increase product visibility and customer engagement.
- Implemented efficient stock movement tracking systems to optimize inventory management.
- Conducted comprehensive daily store operations, focusing on cash handling and procedural accuracy.
- Maintained detailed records of employee performance reviews for continuous development.
- Prepared and analyzed monthly reports on sales performance and profitability.
- Established customer service standards while monitoring staff adherence to protocols.
- Balanced cash registers, reconciled sales, and managed bank deposits efficiently.
Education
Some College (No Degree) - Pharmacy Technology
Bridgerland Applied Technology College
Logan, UTHigh School Diploma -
Mountain Crest High School
Hyrum, UT05-2010
Skills
- Paperwork Processing
- Product Knowledge
- Complaint resolution
- Customer Relations
- Multi-Task Management
- Retail sales customer service
- Problem-solving abilities
Timeline
Assistant Store Manager
Spirit Halloween Store
09.2025 - Current
Customer Service Representative
Square One Printing
03.2023 - 09.2025
Custodian
West Pointe Dairy
09.2022 - 03.2023
Store Manager
Spencer's Gifts
06.2014 - 07.2022
Some College (No Degree) - Pharmacy Technology
Bridgerland Applied Technology College
High School Diploma -
Mountain Crest High School