Maia Lawson
Columbia,SC
Summary
Dynamic retail leader with a proven track record in enhancing store profitability and customer satisfaction at Kairos Mediterranean. Demonstrated expertise in inventory control and staff supervision, implementing strategies that significantly improved operational efficiency. Proficient in conflict resolution and customer engagement, fostering a positive shopping environment. Achievements include notable advancements in staff training and sales management.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
kairos mediterranean
Columbia, SC
01.2023 - 01.2025
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Instructed new employees on store policies, procedures and customer service standards.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Resolved conflicts among employees in an effective manner.
Package Handler
fedex ground
Columbia, SC
09.2021 - 12.2024
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Resolved conveyor system issues by clearing jams and blockages.
- Packed boxes and stock using organizational guidelines.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Managed time efficiently to meet or exceed productivity targets.
- Assisted in training new employees on package handling processes.
- Checked all outgoing shipments to ensure accuracy of contents.
- Maintained clean and organized work area, adhering to safety standards.
Education
High School Diploma -
Irma High School
Columbia, SC06-2019
Skills
- Stock management
- Billing
- Shift scheduling
- Records maintenance
- Staff scheduling
- Stock rotations
- Customer service and engagement
- Pricing and markdowns
- Store opening and closing
- Inventory control
- Staff supervision
- New hire training
- Multi-task management
- Paperwork processing
- Invoice verification
- Invoice processing
Timeline
Assistant Store Manager
kairos mediterranean
01.2023 - 01.2025
Package Handler
fedex ground
09.2021 - 12.2024
High School Diploma -
Irma High School