Kaycee Lowder
Graham
Summary
Customer service professional with expertise in fostering positive relationships among customers, staff, and vendors. Strong attention to detail and conflict resolution skills enhance team collaboration and customer satisfaction. Committed to continuous learning and applying transferable skills to deliver high-quality service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Bartender
L&M Firehouse
Orting, WA
12.2024 - 07.2026
- Achieved high customer satisfaction rates through meticulous bar maintenance and attentive service. Executed precise cash handling and effective reconciliation of drink and food inventory. Cultivated positive relationships with a diverse range of customers through outstanding service.
- Crafted and served innovative cocktails, enhancing customer satisfaction through personalized drink recommendations.
- Trained new staff on bartending techniques and service standards, fostering a collaborative team environment.
- Implemented streamlined processes for order taking and payment handling, improving overall service efficiency.
- Maintained cleanliness and organization of bar area, adhering to health regulations and safety standards consistently.
- Engaged with customers to build rapport and enhance the overall bar experience through attentive service.
Bar Manager-Bartender
Four Corners Bar & Grill
Maple Valley, WA
07.2022 - 06.2025
- Amazing Customer Service, Pull Tabs, upsale spirits and Menu items, Inventory, Ordering, Processed daily bank deposits for revenue., Collected liquor orders from suppliers for inventory. and Cash and Carry items. Developed and executed special events like bottle painting and holiday specials, fostering a strong following of regular patrons. Dispensed and refilled pull tabs while facilitating payments and supporting touring bands and karaoke hosts.
- Trained and mentored bartenders on mixology techniques, enhancing drink quality and customer satisfaction.
- Managed scheduling and staffing, aligning team resources with peak service times for operational efficiency.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
Bartender
Stockton’s
05.2018 - 04.2022
- Excellent Customer Service, Pull tabs, Upsell spirits, appetizers, entrees, balanced tills, opening and closing duties, Inventory, Special Events. Pull and Fill Pull tab tanks. Have a strong following of regulars.
Server
Black Angus
08.2015 - 05.2018
- Order taking, up sale spirits, appetizers, entrees, and desserts. Outstanding Customer Experience. Strong following of regulars.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders, coordinating with kitchen staff for timely service.
- Trained new servers on restaurant procedures and menu offerings to enhance team performance.
Assistant Manager
Dickey’s BBQ
01.2013 - 08.2015
- Customer Service, Inventory, Ordering, Catering, Training New Staff, Opening and Closing, Balancing Tills, Bank Deposits.
Education
High School Diploma -
Green River
Auburn, WASkills
- CUSTOMER SERVICE
- INVENTORY
- ORDERING
- PULL TABS
- SPECIAL EVENTS
- CATERING
- POS SYSTEMS
- BALANCING TILLS
- CASH HANDLING
- LIQUOR LICENSE
- FOOD HANDLERS PERMIT
Timeline
Bartender
L&M Firehouse
12.2024 - 07.2026
Bar Manager-Bartender
Four Corners Bar & Grill
07.2022 - 06.2025
Bartender
Stockton’s
05.2018 - 04.2022
Server
Black Angus
08.2015 - 05.2018
Assistant Manager
Dickey’s BBQ
01.2013 - 08.2015
High School Diploma -
Green River