Kaycee Mael
Lewiston,ID
Summary
Dedicated front desk agent with expertise in guest relations and problem-solving. Proven ability to manage reservations and ensure guest satisfaction through effective communication and time management.
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hells Canyon Gand Hotel
Lewiston, ID
05.2025 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservation system to ensure accurate room availability and bookings.
- Responded to guest inquiries, providing information about hotel services and local attractions.
- Handled cash transactions and processed payments efficiently at front desk.
- Resolved guest complaints promptly, ensuring overall satisfaction with hotel experience.
- Maintained organized front desk area, facilitating smooth operations throughout shifts.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma -
Tammany High School
Lewiston, ID06-2027
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Listening skills
- Front office support
- Reservations
- Training and mentoring
Timeline
Front Desk Agent
Hells Canyon Gand Hotel
05.2025 - Current
High School Diploma -
Tammany High School