Kayci Dietz
The Woodlands,TX
Summary
Accomplished Small Business Owner and customer service extraordinaire with a proven track record of enhancing profitability and driving revenue growth at Clearwater Aquatics, PawsitivePets.shop, MCAQUATICS, and more. Expert in strategic decision-making and customer relations, demonstrating exceptional team leadership and problem-solving skills. Achieved significant improvements in client satisfaction and operational efficiency through innovative strategies and attention to detail.
Motivated business professional bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Owner
Clearwater Aquatics
01.2023 - Current
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Developed a high-performing team through effective recruitment, training, and performance management.
Business Owner
PawsitivePets.shop
01.2021 - Current
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Marine Technician
MCAQUATICS
04.2021 - 12.2022
- Improved aquatic habitat quality by conducting regular water quality assessments and implementing appropriate treatments.
- Evaluated the effectiveness of various restoration techniques on improving the health of degraded aquatic habitats.
- Enhanced overall aquatic ecosystem health through the effective management of invasive species and implementation of conservation measures.
- Developed comprehensive aquatic monitoring programs to track changes in biodiversity, water quality, and ecosystems over time.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
Pro Marine Engineer
MCAQUATICS
01.2021 - 12.2022
- Prepared and distributed daily reports on crews, milestones, issues and progress.
- Increased safety standards by developing and enforcing strict maintenance procedures for all marine systems.
- Increased life expectancy of marine systems by implementing corrosion control measures and adopting best practices in materials selection, handling, and storage processes.
- Elevated crew morale through promoting an inclusive work environment fostering teamwork among crew members working on diverse tasks related to aquatic culture.
Marine Service Technician
Fish Gallery
02.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Dental Assistant - Dental
River Cities Dental
Shreveport, LA09.2018
Associate Of Applied Science - Animal Science
Brazosport College
Lake Jackson, TX2016
GED -
Brazosport College
Lake Jackson, TX2012
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Employee training
- Team collaboration and leadership
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Professional networking
- Budget control
Accomplishments
Throughout my aquatic journey I have accomplished so much more than I ever dreamt. I as most others started young at the age of 7 with my very first aquarium. I have advanced over the years and now I successfully run over 14 large reef aquariums in my home as well as run two successful small businesses geared around aquatics, customer service, education, conservation, reptiles, pets, and more. I am extremely passionate about the care of all living beings. YOU included. How are you doing today?Okay back to my accomplishments, I am not really a “toot my own horn” kind of gal but I am extremely proud of where I am, and where I can go if given the right opportunity. This is my whole life, and I am in love with it. I will provide my cell number below, please reach out anytime.
Certification
CPR
Timeline
Business Owner
Clearwater Aquatics
01.2023 - Current
Marine Technician
MCAQUATICS
04.2021 - 12.2022
Business Owner
PawsitivePets.shop
01.2021 - Current
Pro Marine Engineer
MCAQUATICS
01.2021 - 12.2022
Marine Service Technician
Fish Gallery
02.2020 - 12.2020
Dental Assistant - Dental
River Cities Dental
Associate Of Applied Science - Animal Science
Brazosport College
GED -
Brazosport College
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