Summary
Work History
Education
Skills
Timeline
Kayci Schenck

Kayci Schenck

Shreveport,LA

Summary

Proven track record in enhancing customer satisfaction and loyalty at First Guaranty Bank through exceptional communication and effective problem-solving skills. Streamlined operations and boosted efficiency at S4 Services LLC, demonstrating strong organizational abilities and a goal-oriented mindset. Achieved significant repeat business by building robust client relationships and excelling in customer care.

Work History

Authorized Agent

S4 Services LLC
05.2019 - 05.2023
  • Built strong relationships with clients, leading to repeat business and referrals.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Obtained client information by answering telephone calls.
  • Managed daily operations for a smooth workflow, ensuring timely completion of tasks.
  • Streamlined office procedures to improve efficiency and productivity within the workplace.
  • Resolved caller issues quickly and thoroughly.
  • Established strong customer relationships, building recommendations and loyalty.

Customer Service Representative

First Guaranty Bank
01.2007 - 10.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Education

Nursing

Northwestern State University of Louisiana, Shreveport, LA

High School Diploma -

North Caddo High School, Vivian, LA
05.2006

Skills

  • Effective problem solving
  • Exceptional communication
  • Goal-oriented mindset
  • Strong negotiation
  • Data entry proficiency
  • Positive Attitude
  • Follow-up diligence
  • Customer service and care
  • Problem-Solving
  • Organizational Skills
  • Attention to Detail
  • Effective Multitasking
  • Office Management
  • Document filing

Timeline

Authorized Agent - S4 Services LLC
05.2019 - 05.2023
Customer Service Representative - First Guaranty Bank
01.2007 - 10.2009
Northwestern State University of Louisiana - , Nursing
North Caddo High School - High School Diploma,

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Kayci Schenck