KAYCIE DANIELS

• Managed incoming calls and efficiently coordinated member medical trips, showcasing strong communication and organizational skills in ensuring seamless transportation to and from doctor appointments.
• Assisted colleagues by providing support in group chat settings, effectively resolving inquiries and promoting a collaborative team environment, further demonstrating strong teamwork and problem-solving abilities.
• Engaged in various projects initiated by management, showcasing flexibility and dedication to the company's mission and goals, while consistently delivering high-quality results and contributing to successful project completion.
• Transitioned to the Care Coordination department within the company, expanding knowledge across multiple departments and actively participating in diverse projects, displaying a strong commitment to continuous learning and professional development.

• I started with a temp agency
• Provided exceptional customer service by promptly and professionally addressing inquiries, resolving issues, and maintaining a high level of client satisfaction.
• Trained new customer service representatives on company policies, procedures, and best practices to ensure consistency in service delivery.
• Demonstrated excellent communication skills by actively listening to customer concerns, presenting options, and following up to ensure a positive outcome.

• Supervised team of employees, delegating tasks and ensuring work was completed accurately and efficiently
• Conducted training sessions for new employees to ensure they were knowledgeable about company policies and procedures
• Handled customer inquiries and resolved issues in a timely and professional manner
• Collaborated with Manager to analyze financial reports and make recommendations for improving profitability
• Decided to pursue a better job with increased remuneration and a promising career path

• Efficiently managed scheduling, food orders, inventory, and productivity for a Subway store in Gulfview Square mall's food court.
• Independently operated the store, consistently delivering fresh food products and exceptional customer service to maximize satisfaction and loyalty.
• Handled weekly bank deposits and maintained financial records to ensure accurate accounting practices.
• Proactively assessed sales trends and foot traffic to make informed decisions on business operations, leading to the strategic closure of the store due to declining sales.
• Oversaw the non-renewal of the store's lease, demonstrating adaptability and strong decision-making skills in response to changing market conditions.

I went to Vandercook lake high school for my senior year. I did not graduate due to family issues. I did Go back to school and get my GED 2007

As of May 2026 I've been enrolled at Keiser University for my Medical science degree.