Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaycie Doublin

Atlanta,GA

Summary

Creative individual with experience in digital user intelligence software and SaaS industry. Skilled in building customer relationships and understanding customer needs. Strong communication, interpersonal skills for providing superior customer service, and willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Development Representative

FullStory
06.2022 - Current
  • Established relationships with prospects and customers to promote product understanding and drive revenue growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Met with prospective product, customer experience, and engineering leaders to better understand their needs and processes to provide platform solutions.
  • Developed successful strategies for identifying and converting prospective clients to long-term customers.
  • Collaborated with managers to provide feedback and recommend operational changes to meet emerging trends.
  • Trained and mentored new employees on sales techniques and usage of sales tools.

CAD Engineer

Doka USA
07.2021 - 07.2022
  • Used 3D and 2D CAD tools to design, develop and engineer high-quality models and designs.
  • Identified potential operational issues to redesign products and improve functionality.
  • Designed high quality, robust and cost-effective CAD product models by preparing routine layouts, detailed drawings, assembly sketches and diagrams.
  • Interacted with architects and clients to obtain critical design information necessary to understand client needs and complete projects within intended time frames.
  • Drafted and revised CAD drawings to meet client specifications.

Microbiology Laboratory Technician

Merieux NutriSciences
07.2020 - 07.2021
  • Trained and supervised junior technicians in laboratory protocols, safety, and best practices.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Assistant Manager

Wonderbar Athens
09.2015 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.

Education

Bachelor of Science - Mechanical Engineering

University of Georgia
Athens, GA

Associate of Science - Engineering

University of North Georgia
Athens, GA
12.2019

Skills

  • Excellent Nonverbal Communication Skills
  • Market and Competitive Research
  • Customer Needs Assessments
  • Customer Communication and Empathy
  • New Business Generation
  • Team Leadership and Collaboration
  • Mentorship / Team Training

Certification

FullStory Product Certification

Project Management Certification: In Progress

User Experience Design: In Progress

Machine Learning Foundations for Product Managers: In Progress

Timeline

Sales Development Representative

FullStory
06.2022 - Current

CAD Engineer

Doka USA
07.2021 - 07.2022

Microbiology Laboratory Technician

Merieux NutriSciences
07.2020 - 07.2021

Assistant Manager

Wonderbar Athens
09.2015 - 08.2020

Bachelor of Science - Mechanical Engineering

University of Georgia

Associate of Science - Engineering

University of North Georgia

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Kaycie Doublin