Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kaycie Townsend

Church rd,VA

Summary

Dynamic professional with a strong background in customer service and pre-hospital care. Skilled in data entry and critical decision-making, ready to enhance customer experiences and contribute to team success through effective problem-solving.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Customer Service Representative

Choice Waste Services
07.2025 - Current
  • Resolved customer inquiries using ticketing system, ensuring timely and accurate responses.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Adapted communication style to address diverse customer needs, fostering positive interactions.
  • Participated in team meetings to share feedback on service processes and improvements.
  • Managed numerous incoming calls, emails and text messages from all locations per day from customers.

Restaurant Waitress

Country Club of Petersburg
08.2024 - 05.2025
  • Managed multiple tables efficiently during peak hours, demonstrating strong time management skills.
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Dinwiddie High School
Dinwiddie
05.2026

Skills

  • Customer service
  • Data entry
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Customer engagement
  • Decision making
  • Problem-solving
  • Customer retention
  • Bleeding control
  • Team collaboration
  • Communication strategies

Accomplishments

I R=received my NREMT and State EMT at only 16, I began volunteering with Dinwiddie Fire and EMS at 16 years old. I also attended Fire School.

Certification

NREMT

  • Licensed NREMT

Timeline

Customer Service Representative

Choice Waste Services
07.2025 - Current

Restaurant Waitress

Country Club of Petersburg
08.2024 - 05.2025

High School Diploma -

Dinwiddie High School
Kaycie Townsend