Kayden Bledsoe
St Louis,MO
Summary
Dynamic professional with a proven track record at SHARx, excelling in customer relations and expert problem-solving. Adept at enhancing member satisfaction through effective communication and quality assurance. Skilled in documentation management, I foster collaboration and loyalty, ensuring exceptional service and support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
PAP Specialist
SHARx
St Louis
09.2023 - Current
- Followed all company policies and procedures to deliver quality work while following up with drug manufacturers and doctors prescribing medications, as well as members who are taking the drug.
- Improved member satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve case goals on time.
- Gained member loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Engaged members in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Led by example, fostering a positive work environment that encouraged collaboration and continuous improvement among team members.
- Communicated with customers by employing effective selling, listening skills while using proper terminology, approved messaging and branded materials.
Server
Hotshots
St Louis, MO
01.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Dental Assistant
Aspen Dental
St Louis, MO
09.2022 - 03.2023
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Associates, Did Not Complete. - Business
St Charles Community College
St Charles, MO05.2022
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Advanced communication
- Supply management
- Quality assessment
Timeline
PAP Specialist
SHARx
09.2023 - Current
Dental Assistant
Aspen Dental
09.2022 - 03.2023
Server
Hotshots
01.2022 - 10.2023
Associates, Did Not Complete. - Business
St Charles Community College