Kayden Cash
Lawrenceville,GA
Summary
Business operations specialist skilled in streamlining processes and enhancing operational efficiency. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, problem-solving, and organizational skills. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Business Operations Specialist
OMS360
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
- Managed cross-functional teams for successful project execution and improved collaboration.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
Customer Service Representative
Publix
08.2020 - 05.2022
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associate of Applied Science - Business Administration
Gwinnett Technical College
05-2025
Skills
- Microsoft Office Suite
- Teamwork and collaboration
- Problem-solving
- Multitasking and organization
- Interpersonal skill
- Research reporting
- Document & file management
- Event coordination
- Communication
- Customer Service
- Administrative support
Awards
Presidential Volunteer Service Award, 2024
Customer Service Award, 2022
Student Leadership Officer Award, 2024
Timeline
Business Operations Specialist
OMS360
03.2022 - Current
Customer Service Representative
Publix
08.2020 - 05.2022
Associate of Applied Science - Business Administration
Gwinnett Technical College
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