Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayden Croff

Fort Lauderdale

Summary

Dynamic IT Specialist with a proven track record at Microsoft, excelling in technical support and network troubleshooting. Adept at enhancing security through effective software installations and updates. Recognized for exceptional problem-solving abilities and meticulous documentation writing, ensuring seamless user experiences and efficient issue resolution. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

1
1
year of professional experience

Work History

IT Specialist

Microsoft
Fort Lauderdale
11.2023 - Current
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Assisted in the development and updating of technical documentation and support guides.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.

Education

Some College (No Degree) - Computer Science

Broward College
Fort Lauderdale, FL

Skills

  • Technical support
  • Network troubleshooting
  • Software installation
  • Customer service
  • Problem solving
  • Documentation writing

Languages

Spanish
Limited

Timeline

IT Specialist

Microsoft
11.2023 - Current

Some College (No Degree) - Computer Science

Broward College

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Kayden Croff