Kayden Hewell
Gainesville,GA
Summary
Dynamic and results-oriented Director of Operations with a comprehensive career in the logistics industry. Proven expertise in managing complex logistics operations, driving supply chain efficiency, and leading cross-functional teams to achieve operational excellence. Adept at implementing strategic initiatives that streamline processes, reduce costs, and enhance service delivery. Known for leveraging data-driven insights and advanced logistics technology to optimize performance and scalability. Demonstrated ability to foster a collaborative work environment and drive continuous improvement.
Overview
4
4
years of professional experience
Work History
Director of Operations
CTI Logistics
02.2024 - Current
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Logistics Coordinator
Crane Transportation
10.2021 - 02.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed strategies to optimize utilization of available resources.
Delivery Team Lead
Joyce Merck
06.2020 - 05.2021
- Maintained process improvements to further enhance productivity of deliveries.
- Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality.
- Improved delivery efficiency by streamlining processes and implementing effective route planning strategies.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Education
High School Diploma -
Mountain Education High School
Gainesville03.2023
Skills
- Operational Efficiency
- Operations Oversight
- Business Management
- Quality Assurance
- Performance Analysis
- Team Leadership
- Customer Service Management
- Performance Improvements
- Strategic planning and execution
Timeline
Director of Operations
CTI Logistics
02.2024 - Current
Logistics Coordinator
Crane Transportation
10.2021 - 02.2024
Delivery Team Lead
Joyce Merck
06.2020 - 05.2021
High School Diploma -
Mountain Education High School
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