Summary
Overview
Work History
Education
Skills
Timeline
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Kayden Morelli

Layton,UT

Summary

Professional case management expert with focus on delivering high-quality client care. Known for effectively managing caseloads and improving service delivery through strategic planning. Reliable team collaborator with strong emphasis on achieving results and adapting to changing needs.

Overview

6
6
years of professional experience

Work History

Care Coordinator

Collective Health
01.2022 - 01.2025
  • Built and maintained strong client relationships through personalized service.
  • Identified needs and delivered tailored healthcare benefit solutions.
  • Negotiated resolutions for complex issues to ensure client satisfaction.
  • Collaborated with internal teams to meet service and performance goals.
  • Managed high-volume outreach and follow-up to drive results.

Member Advocate

Collective Health
01.2021 - 01.2022
  • Acted as primary contact for members addressing inquiries with accuracy.
  • Recommended solutions based on individual client needs.
  • Educated members on benefits to improve understanding and engagement.
  • Fostered trust and loyalty through professional, empathetic service.

Licensed Healthcare Insurance Agent

E-Health
01.2020 - 01.2021
  • Consulted with clients to match them with the most suitable health plans.
  • Exceeded sales quotas through effective prospecting and closing.
  • Simplified complex plan details for clear client understanding.
  • Maintained compliance with insurance regulations and company policies.

Paralegal / Legal Assistant

KKG & Associates
01.2019 - 01.2020
  • Conducted legal research and draft legal documents.
  • Assist attorneys with case preparation and client communication.
  • Manage case files, monitor progress, and ensure timely resolutions while maintaining compliance with legal procedures.

Education

High School Diploma -

Fremont High School
05-2014

Skills

  • Consultative Sales
  • Client Relations
  • Regulatory Compliance
  • Customer Service
  • Account Management
  • Service Excellence
  • Communication Skills
  • Problem Solving
  • Healthcare Knowledge
  • Team Collaboration
  • Time Management
  • Strategic Outreach

Timeline

Care Coordinator

Collective Health
01.2022 - 01.2025

Member Advocate

Collective Health
01.2021 - 01.2022

Licensed Healthcare Insurance Agent

E-Health
01.2020 - 01.2021

Paralegal / Legal Assistant

KKG & Associates
01.2019 - 01.2020

High School Diploma -

Fremont High School

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Kayden Morelli