Kayden Pourlak
Chandler,AZ
Summary
Adept Field Service Technician with a proven track record at Blackbox Network Services, specializing in the installation, maintenance, and troubleshooting of low-voltage systems. Demonstrates leadership in managing crews and excels in customer service. Certified in specialized equipment operations, showcasing a commitment to safety and efficiency.
Overview
3
3
years of professional experience
Work History
Field Service Technician
Blackbox Network Services
Chandler, AZ
03.2024 - 10.2024
- Installed and serviced telecommunications and data systems, ensuring optimal performance.
- Diagnosed and resolved system failures, adhering to industry safety standards.
- Led pulling crews to complete large-scale cabling projects efficiently and safely.
- Conducted site assessments for confined space tasks and utilized lifts to complete elevated installations.
- Delivered excellent client support and maintained detailed service reports.
Certified Trainer
Raising Cane's
Northridge, CA
03.2023 - 03.2024
- Efficiently managed cash transactions, operated cash registers, and provided excellent customer
- service
- Demonstrated strong knowledge of the restaurant’s products and policies
- Trained new crew members and ensured that they understood company standards in all positions
Manager Trainee
Big5 Sporting Goods
Canoga Parl, CA
10.2021 - 12.2022
- Facilitate inventory and stock management: conduct routine cycle counts and inventory audits to help departments and help replenish inventories while minimizing excess.
- Maintain and organize store displays to enhance product visibility.
- Responsible for training onboarding employees.
- Developed and implemented training programs for new hires to ensure they had the tools needed to succeed in their roles.
Education
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
Wilmington, CA06-2021
Skills
- Installation, maintenance, and troubleshooting of low-voltage systems (telecom, data, and security)
- Leadership experience, including managing and leading pulling crews
- Certified in boom lift, scissor lift, and confined space operations
- Strong attention to detail and adherence to safety standards
- Effective communicator with exceptional customer service skills
Timeline
Field Service Technician
Blackbox Network Services
03.2024 - 10.2024
Certified Trainer
Raising Cane's
03.2023 - 03.2024
Manager Trainee
Big5 Sporting Goods
10.2021 - 12.2022
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
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