Summary
Overview
Work History
Skills
Timeline
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Kaydence Armenta

Farmington,NM

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Avflight
Durango, Colorado
04.2024 - Current
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.

Head Hostess

Red Lobster
Farmington
01.2022 - 04.2024
  • Served as the primary contact for vendors providing supplies or services for the restaurant.
  • Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
  • Actively sought feedback from customers about their experiences in order to improve operations.
  • Trained new staff on proper hosting procedures and policies.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.

Style Consultant

Target
Farmington, NM
10.2021 - 12.2021
  • Analyzed customer feedback data in order to identify areas for improvement within the company's services.
  • Managed inventory levels at store locations ensuring sufficient stock is available at all times.
  • Provided personal styling advice to clients based on their individual needs and preferences.

Skills

  • Call Management
  • Data Entry
  • Consultative Sales
  • Account updating
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Complaint resolution
  • Paperwork Processing
  • Positive and professional
  • Microsoft Excel
  • Customer Service
  • Documentation

Timeline

Customer Service Representative

Avflight
04.2024 - Current

Head Hostess

Red Lobster
01.2022 - 04.2024

Style Consultant

Target
10.2021 - 12.2021
Kaydence Armenta