Kaydence Lopez
Ocala,FL
Summary
Dedicated Service Support Specialist with expertise in managing high-volume communications and coordinating services. Known for strong problem-solving and attention to detail in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Service Support Specialist
Bmw Of Ocala
Ocala, Florida
03.2025 - Current
- Managed high-volume inbound and outbound customer communications via phone, text, and email.
- Scheduled service appointments, coordinating technician and advisor availability.
- Monitored dealership loaner vehicle program, overseeing reservations and check-in/check-out processes.
- Verified vehicle information, maintenance history, recalls, and warranty eligibility using management software.
- Assisted customers with transportation options such as loaners, shuttle services, rentals, and valet.
- Coordinated with service advisors and technicians for accurate appointment preparation.
- Updated customer records and maintained documentation across multiple dealership systems.
- Handled follow-up communications regarding declined services and appointment confirmations.
Tasker/Customer Service Cashier
Ulta Beauty Inc.
Ocala, Florida
04.2023 - 11.2025
- Provided personalized customer service by assisting guests with product selection and inquiries, enhancing shopping experience.
- Operated cash registers, processing transactions, returns, and exchanges accurately.
- Maintained organized sales floor through efficient stocking, merchandising, and inventory replenishment.
- Executed planograms and promotional displays in alignment with company standards.
- Assisted with unloading deliveries and processing new inventory from truck shipments.
- Addressed customer concerns promptly and professionally, contributing to a positive shopping environment.
Seasonal Sales Associate
Old Navy
Ocala, Florida
09.2024 - 01.2025
- Maintained organized sales floor through strategic restocking and effective merchandising.
- Processed fitting rooms, ensuring merchandise was returned to proper locations efficiently.
- Implemented seasonal promotions and organized visual displays, increasing customer engagement.
- Delivered exceptional service during high-volume holiday shopping periods.
- Facilitated inventory replenishment and organized stockroom for streamlined operations.
Server/Restaurant Hostess
IHOP
Ocala, Florida
08.2021 - 02.2022
- Delivered friendly, efficient customer service in fast-paced restaurant environment.
- Took precise food and beverage orders while prioritizing guest satisfaction.
- Managed multiple tables simultaneously while ensuring quality service.
- Resolved customer concerns promptly to improve overall satisfaction.
- Collaborated with kitchen staff to ensure timely, accurate order fulfillment.
- Processed cash and credit card payments accurately to maintain financial integrity.
Education
GED -
Marion Technical College
Ocala, FL12-2024
Skills
- Service coordination management
- Appointment scheduling
- Dealership software proficiency
- Maintenance verification
- Inventory management
- Sales support
- Product knowledge
- Workflow management
- Customer relationship management
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Sales expertise
- Strong work ethic
- Communication skills
Timeline
Service Support Specialist
Bmw Of Ocala
03.2025 - Current
Seasonal Sales Associate
Old Navy
09.2024 - 01.2025
Tasker/Customer Service Cashier
Ulta Beauty Inc.
04.2023 - 11.2025
Server/Restaurant Hostess
IHOP
08.2021 - 02.2022
GED -
Marion Technical College