Sanette Selby
Newark,DE
Summary
Results-driven Case Manager with expertise in eligibility review, service coordination, and client support. Skilled in maintaining accurate records, tracking progress, and adapting care plans to meet evolving needs. Proven ability to coordinate services across agencies, resolve case issues, and ensure effective referrals, enhancing client and family support.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Health/Human Service Case Manager lll
State of Delaware
Newark, DE
03.2019 - Current
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Oversaw Delaware case management records for state service programs and eligibility review processes.
- Aligned referrals across community agencies and state support partners to maintain service continuity.
- Served as primary contact for clients, families, and providers to address case-related concerns.
- Tracked service progress and revised care plans in response to changing client needs.
- Communicated with clients, families, and providers to resolve case issues.
Job Coach
Chimes Inc
Newark, DE
10.2016 - 02.2019
- Monitored client performance during community-based work placements.
- Coordinated with employers and Chimes staff to reinforce workplace accommodations.
- Documented client progress, attendance, and behavioral observations for service plans.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Provided disabled consumers with assistive devices, supportive technology and assistance accessing facilities.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Education
Associate's in Early Childhood Education -
Wilmington University
New Castle, DE10-2006
Skills
- Eligibility review
- Case documentation management
- Service coordination management
- Client assessment processes
- Care planning processes
- Community referral management
- Direct patient support
- Patient needs evaluation
- Community resource navigation
- Empathy in practice
Certification
- Dental Assistant
- CNA
Timeline
Health/Human Service Case Manager lll
State of Delaware
03.2019 - Current
Job Coach
Chimes Inc
10.2016 - 02.2019
Associate's in Early Childhood Education -
Wilmington University