Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaydy Garrido Garcia

Henderson,NV

Summary

Highly motivated individual, with a desire to take on new challenges. Strong work ethic and adaptability. I'm a fast learner, willing to learn and master new skills. Knowledgeable in hospitality, ensuring great customer service during high-volume days. Working in both team-based and independent settings.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

MGM Grand
Las Vegas, NV
08.2024 - Current
  • Promoting and upselling rooms and amenities.
  • Welcoming each guest.
  • Providing great service during high-volume days and challenging situations.
  • Assisting guests with any questions and concerns.
  • Ensuring guest satisfaction during the check-in and checkout process.
  • Promote hotel amenities and services to enhance guests' stay.
  • Maintain accurate forms of payment on reservations.
  • Answered guest inquiries, recommending shopping, dining, or entertainment.
  • Providing excellent customer service while upholding company policies.
  • Communication with management and colleagues to ensure guest satisfaction.

Sales Associate

Altar'd State
Las Vegas, NV
04.2024 - 08.2024
  • Upsold additional items based on customer interests and needs.
  • Assisted customers with product selection, sizing, and styling.
  • Processed credit card transactions quickly and securely.
  • Greeted customers and provided exceptional customer service.
  • Keep the sales floor clean.
  • Inform our customers about new promotions.
  • Organizing products on the sales floor.
  • Ensuring customer satisfaction.

Lifeguard

Resort world
Las Vegas, NV
07.2021 - 09.2021
  • Assisted with orientation sessions for new lifeguards in training.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Enforced all safety regulations and posted rules
  • Maintaining strong proficiency in CPR, first aid, and rescue techniques.

Education

High School Diploma -

Career Online High School
Las Vegas, NV
11-2023

Skills

  • Customer service
  • Upselling techniques
  • Product knowledge
  • bilingual
  • Flexible and adaptable
  • team building
  • Attention to detail
  • Cash handling
  • Guest accommodations

Timeline

Front Desk Agent

MGM Grand
08.2024 - Current

Sales Associate

Altar'd State
04.2024 - 08.2024

Lifeguard

Resort world
07.2021 - 09.2021

High School Diploma -

Career Online High School

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