Kaye Knipe-Moreland
Mandeville,LA
Summary
Working my way from entry to executive level, my passion for people and serving them has kept me in the service operations industry for over 30 years. I strive to set measurable goals and focus my team with a never-ending desire to bring great service back! Experience Business Management: 30+ years as area, general, and asst manager with Pizza Hut and Papa Johns Management of 100+ employees, focused on operational improvements and efficiency General oversite of: Inventory, budgeting, cost analysis, coaching and development, customer service, event planning and organization. Provided consistent sales and business revenue increases Operations Design and Training Lead for new store openings Provided ongoing education, training, and employee development Event Planning: 5 years as a successful business owner offering complete catering service and event planning Led 15-person team providing homestyle to elegant dining offerings Responsible for budgeting, cost and inventory control Consistent yearly revenue and business increases Bartending and Security Education: Certified Safe-serve bartender, T.I.P.S. certified, Dram-Shop law certified Experienced Detention Officer, bouncer, & event security Safety and Security of Employees and Customers Surveillance Training, Special Weapons & Tactical Officer Training
Overview
14
14
years of professional experience
Work History
Operations Manager
Creative Agility, LLC
Mandeville, LA
09.2021 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Investigated and resolved departmental non-conformances.
Director of Operations
Brooklyn Community Development
Brooklyn, IA
07.2020 - 02.2021
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Monitored budget and utilized operational resources.
General Manager
Papa Johns
Des Moines, IA
10.2019 - 01.2021
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Corrections Officer
NCK Regional Juvenile Detention Facility
Junction City, CO
03.2010 - 12.2011
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Mitigated risks and emergency response delays by monitoring weapon inventory controls.
- Routinely counted inmates and in response to potential security breaches.
- Automated document flow by ensuring log books and medical files were maintained with 97% accuracy.
- Oversaw and maintained custody of 10-25 inmates in maximum security.
General Manager
Pizza Hut
Various, Various
05.1999 - 08.2009
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Associate - Business Management Associate-Accounting
Louisiana State University, Jumonville Memorial Tech
Skills
- Cost Reduction
- Budget Control
- Sales Tracking
- Assignment Delegation
- Customer Service Management
- Staff Scheduling
- Finance and Accounting Oversight
- Employee Motivation
- Business Leadership
- Quality Assurance
- Decision Making
- Financial Statement Review
- Supplier Monitoring
- Records Organization and Management
- Verbal and Written Communication
- Sales Promotion
- Problem Anticipation and Resolution
- Waste Management and Reduction
- POS Terminal Operations
Professional Women of St. Tammany Parish
Empowering professional women by supporting, encouraging and sharing experience and skill. Also a member of the Community Outreach Committee within this group
Timeline
Operations Manager
Creative Agility, LLC
09.2021 - Current
Director of Operations
Brooklyn Community Development
07.2020 - 02.2021
General Manager
Papa Johns
10.2019 - 01.2021
Corrections Officer
NCK Regional Juvenile Detention Facility
03.2010 - 12.2011
General Manager
Pizza Hut
05.1999 - 08.2009
Associate - Business Management Associate-Accounting
Louisiana State University, Jumonville Memorial Tech