Kaye Nolan
Marion,IA
Summary
Results-driven sales leader with expertise in enhancing team performance and streamlining processes to boost revenue. Skilled in building strong relationships with stakeholders and delivering tailored solutions that improve client satisfaction. Experienced in analyzing market trends to develop profitable programs and training cross-functional teams for elevated performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Solutions Specialist
Jenkins Court Receivers
Flower Mound, TX
09.2025 - 06.2026
- Negotiating Account Resolutions: Specialists discuss post-judgment collection actions, establish official payment plans, and structure debt settlements within strictly defined court guidelines.
- Managing Client Portfolios: Reviewed individual case files, monitored account details, tracked account statuses, and coordinated the necessary administrative next steps.
- Balancing Empathy with Accountability: The role focused heavily on guiding intense or difficult legal financial conversations toward constructive, mutually successful outcomes.
- Balanced empathy with accountability by guiding difficult legal financial conversations toward constructive outcomes for clients and stakeholders.
- Maintained accurate account logs, recorded case updates, and upheld financial compliance regulations.
- Outlined primary duties and tasks related to role
Registrar Specialist
University of North Texas
Denton, TX
01.2022 - 09.2025
- Increase office efficiency by processing transfer credits by leading transfer articulation processes and credit evaluations.
- Increased office efficiency by leading transfer articulation processes and credit evaluations to streamline transfer credit processing.
- Ensured accurate integration of academic records by applying transfer equivalence standards for IB, CLEP, and AP credits, enhancing data reliability.
- Led self-directed initiatives while collaborating with the Enrollment, Admissions, and Student Financial Aid departments.
Back Up Administrative Coordinator
Sprouts Farmers Market
Flower Mound, TX
05.2020 - 04.2022
- Ensured timely completion and compliance with Sprouts' policies and operational processes by effectively delegating tasks across teams.
- Answered and routed phone calls, monitored email interactions, entered data, and created reports to assist business operations.
- Ensured excellent performance by leading the employment process from recruitment to onboarding, evaluating employees.
- Enhanced worker productivity by managing human resources functions, including payroll processing and ongoing recruitment efforts.
- Offered prompt resolutions and information retrieval while serving as the primary point of contact for employees, vendors, clients, and lenders to ensure seamless business transactions.
Workplace Financial Services Associate
Veritude-Fidelity Investments
Westlake, TX
10.2019 - 03.2020
- Organized and prioritized tasks to consistently meet deadlines while ensuring high attention to detail.
- Offered great client service, including complete support and information on 401k retirement programs.
- Provided comprehensive client support and information on 401k retirement programs to enhance client understanding.
- Responded to customer concerns using computer systems and web resources for effective call handling and data management.
Registration Specialist
Product Promotions Association International
Irving, TX
09.2018 - 01.2019
- Delivered customer service by answering phone calls and clarifying services and procedures for stakeholders.
- Provided excellent customer service by answering phone calls and providing clear information on services and procedures to stakeholders.
- Improved business interactions and support by acting as the principal interface and cultivating and managing connections with suppliers, distributors, and vendors.
- Facilitated administrative support for 2019 EXPO, enhancing internal communication and coordinating logistical planning for successful event execution.
Commercial Sales and Service
Waste Management
Lewisville, TX
07.2015 - 02.2018
- Achieved outstanding customer satisfaction, with an 85% survey response rate and exceeding sales targets by 112%.
- Processed cancellation requests and educated clients on contract terms to ensure compliance and clarify expectations.
- Secured customer commitment through effective negotiation strategies, enhancing contract retention and stability.
- Processed cancellation requests and educated existing clients on contract information to ensure compliance.
Education
Associate in Arts (A.A.) - Elementary Education
Kirkwood Community College
Cedar Rapids, IABAAS - Administration Candidate
University of North Texas
Denton, TX01-2022
Skills
- Contract Negotiation & Closure
- Client Acquisition & Retention
- Sales Operations Management
- Account Management
- Contract negotiation
- Client retention
- Stakeholder Engagement
- Market Trend Analysis
- Project Management
- Quality Assurance & Control
- Team Leadership & Coaching
- Compliance Management
Certification
Microsoft Suite Certified (Word, PowerPoint, Excel) | NCTC North Central, WM | Salesforce Systems
Timeline
Solutions Specialist
Jenkins Court Receivers
09.2025 - 06.2026
Registrar Specialist
University of North Texas
01.2022 - 09.2025
Back Up Administrative Coordinator
Sprouts Farmers Market
05.2020 - 04.2022
Workplace Financial Services Associate
Veritude-Fidelity Investments
10.2019 - 03.2020
Registration Specialist
Product Promotions Association International
09.2018 - 01.2019
Commercial Sales and Service
Waste Management
07.2015 - 02.2018
BAAS - Administration Candidate
University of North Texas
Associate in Arts (A.A.) - Elementary Education
Kirkwood Community College
Personal Information
Title: Sales Operations Manager