Angelina Trivella
Peekskill
Summary
To leverage my extensive experience in sales, customer service, and technical support within a dynamic company, where I can utilize my proven leadership abilities in SMB sales and my strong problem-solving skills to drive business growth and enhance customer satisfaction. Seeking to contribute my expertise in account management and sales strategy execution to further develop my career and achieve mutual success.
Overview
24
24
years of professional experience
Work History
Solutions Specialist
Verizon Wireless
01.2020 - 01.2025
- Delivered personalized technology solutions by assessing customer needs and aligning them with Verizon's products and services.
- Built strong, trust-based relationships with customers, resulting in increased satisfaction and repeat business.
- Provided virtual support and remote troubleshooting during the COVID-19 pandemic, ensuring uninterrupted service via phone and digital platforms.
- Collaborated with business teams to support SMB sales initiatives, identifying growth opportunities and nurturing partnerships.
- Offered expert guidance on wireless devices, plans, and accessories, driving attachment rates and maximizing revenue.
- Resolved escalated customer issues with empathy and professionalism.
- Contributed to team motivation by decorating office boards with accomplishments.
- Consistently achieved sales goals and maintained high customer experience scores.
Retail Sales Representative
Verizon Wireless
07.2007 - 01.2020
- Awarded Winner's Circle in 2010 for ranking among the top 2 sales reps in the zone.
- Maintained merchandising and presentation of sales floor inventory and promotional materials.
- Conducted prospect calls and managed SMB leads using Salesforce CRM to track interactions and set appointments.
- Collaborated with SMB specialists to close deals and followed up with customers for satisfaction and growth.
- Processed sales both virtually and in-person, adapting to customer preferences.
- Accompanied SMB specialists in the field, directly engaging with small business clients.
- Demonstrated device functionality and network features to customers.
- Managed customer base, contract renewals, and upsell opportunities using Salesforce for account management.
- Led SMB sales initiatives, securing new accounts and supporting long-term partnerships.
- Provided technical support for device and connectivity issues.
Customer Service Representative
Verizon Wireless
01.2006 - 01.2007
- Assisted customers with inquiries, complaints, and product information to ensure positive experiences.
- Processed paperwork for sales, returns, exchanges, and inventory management.
- Maintained accurate inventory records and coordinated with operations.
- Supported team goals for customer satisfaction and service quality.
Cashier / Layaway Associate
Walmart
01.2004 - 01.2005
- Operated cash register and processed transactions accurately.
- Managed layaway accounts and assisted customers with payments.
- Maintained clean checkout areas and delivered prompt service.
Waitress
Harlem Yacht Club
City Island
01.2001 - 01.2002
- Provided attentive service in a fast-paced upscale dining environment.
- Managed orders, food delivery, and customer requests efficiently.
- Handled cash and credit transactions accurately.
Education
Regents Diploma -
Peekskill High School
PeekskillSome College Coursework -
Westchester Community College
Certified Nursing Assistant (CNA) Certificate -
Skills
- Sales & Customer Relationship Management
- Salesforce CRM
- SMB Lead Generation
- Cold Calling
- Appointment Setting
- Client Engagement
- Sales Strategy
- Execution
- Contract Renewals
- Upselling
- Device Troubleshooting
- Technical Support
- Virtual Sales Processing
- In-Person Sales Processing
- Field Support
- Small Business Communication
- Conflict Resolution
- Strong Interpersonal Communication
- Team Collaboration
- Recognition Initiatives
Volunteer Experience
Volunteered in 2019 to raise money for school supplies, collaborating with the local fire department. Recognized in the Verizon Wireless Newsletter for community contribution.
Skills
Salesforce CRM (lead tracking, pipeline management, account maintenance), SMB Lead Generation & Cold Calling, Appointment Setting & Client Engagement, Sales Strategy & Execution, Contract Renewals & Upselling, Device Troubleshooting & Technical Support, Virtual and In-Person Sales Processing, Field Support & Small Business Communication, Conflict Resolution, Strong Interpersonal Communication, Team Collaboration & Recognition Initiatives
Timeline
Solutions Specialist
Verizon Wireless
01.2020 - 01.2025
Retail Sales Representative
Verizon Wireless
07.2007 - 01.2020
Customer Service Representative
Verizon Wireless
01.2006 - 01.2007
Cashier / Layaway Associate
Walmart
01.2004 - 01.2005
Waitress
Harlem Yacht Club
01.2001 - 01.2002
Regents Diploma -
Peekskill High School
Some College Coursework -
Westchester Community College