Miro
Kaye Sanchez
Senior Product Administrator
Buffalo,NY
Summary
Enthusiastic product management professional well-versed in Agile methodologies and product management principles. Good planner and problem solver with in-depth understanding of M&T internal systems and Commercial Banking products. Ready to offer 8+ years of experience working in both global corporate setting and start-up environment.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Senior Product Administrator
M&T Bank
Buffalo, NY
03.2020 - Current
- Created and tailored Commercial Banking product user guides, product sales reference sheets, and other marketing materials meant for internal training, external customers and PUB acquisition.
- Supported Product Manager on product enhancements, product revenue functions, product vision and roadmaps.
- Managed implementation of new regulation released by the FDIC by outlining plans and detailed specifications.
Risk Operations Credit & Portfolio Analyst
Citigroup
Buffalo, NY
01.2019 - 03.2020
- Executed testing programs and documented the test details and results in the test program document
- Main trainer of new hires on limit monitoring procedures and policies.
- Communicated findings and insights to Credit Officers to establish best practices and guide analysis into action and results.
Customer Service Representative (Remote)
MyLAB Box Inc
Los Angeles, CA
12.2017 - 01.2019
- Increased sales by 20% for the months of February to September by engaging more with customers and conceptualizing product strategies
- Collaborated with the developer and the medical director to improve workflow and training system that reduced reporting time by 2 hours per week.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assistant Manager - Reference Data Operations
Citigroup
Manila, Philippines
01.2016 - 07.2017
- Oversaw entire project deployments from vision and creation to rollout and delivery.
- Documented each step in new regulations and processes for use in manuals.
- Managed team of 12 contract employees, overseeing hiring and training.
Reference Data Operations Analyst
Citigroup
Manila, Philippines
05.2013 - 12.2015
- Pioneered the Accounts Control Group (ACG) Manila that grew from 4 to 50+ Full Time Employees
- Partnered with the Vice President of ACG in stabilizing new workflow system in screening sanctioned hits, that is at par with OFAC
- Collaborated across teams to align processes and documentations
Education
Bachelor of Science - Management of Financial Institutions
DE LA SALLE UNIVERSITY
Manila, Philippines 05.2009 - 10.2012
Skills
Product development
Accomplishments
- Part of the bank-wide team of 2000+ in the execution of Payment Protection Program (PPP).
- Repeatedly commended by superiors for excellent customer service.
- Supervised team of 12 staff members.
- Resolved customer issue through consumer testing.
Software
Microsoft Excel
JIRA
Tableau
Certification
Certified Scrum Product Owner, Scrum Alliance - January 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Scrum Product Owner, Scrum Alliance - January 2024
01-2022
Certified Scrum Master, Scrum Alliance - January 2024
01-2022
Product Management Foundation, Product Institute
12-2021
Senior Product Administrator
M&T Bank
03.2020 - Current
Risk Operations Credit & Portfolio Analyst
Citigroup
01.2019 - 03.2020
Customer Service Representative (Remote)
MyLAB Box Inc
12.2017 - 01.2019
Assistant Manager - Reference Data Operations
Citigroup
01.2016 - 07.2017
Reference Data Operations Analyst
Citigroup
05.2013 - 12.2015
Bachelor of Science - Management of Financial Institutions
DE LA SALLE UNIVERSITY
05.2009 - 10.2012
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