Kayelyn Galbreath
Warrensburg,MO
Summary
Dynamic and adaptable professional with a strong background in customer service from Starbucks, Conduent, Top Shelf, and The United States Air Force. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multitasking and problem-solving, consistently delivering high-quality service while maintaining attention to detail. Committed to fostering positive relationships and achieving organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Acitive Duty
United States Air Force
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
In-Home Babysitter
Self-employeed
01.2022 - 05.2024
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
- Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
- Collaborated with parents to develop age-appropriate goals for each child''s growth and development.
- Reviewed and followed parent directions for children's care.
- Assisted parents with improving their work-life balance by providing reliable and flexible childcare services.
Barista/Assistant Manager
Starbucks
01.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Customer Support Representative
Conduent
02.2020 - 11.2020
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Server, Busser, Hostess, Bartender
Top Shelf Mexican Cantina
08.2014 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Reset and cleaned tables quickly to prepare for new customers.
- Answered customer questions about hours, seating, and menu information.
- Served high customer volumes during special events, nights, and weekends.
- Served food and beverages promptly with focused attention to customer needs.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Air Craft Structural Maintenance
Military Basic Training/ Technical School
San Antonio, TX12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Multitasking Abilities
- Dependable and responsible
- Computer skills
- Decision-making
- Organization and time management
- Calm under pressure
- Attention to detail
- Time management
Accomplishments
- Supervised team of 50 or more staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved lots of issues which led to a boost in morale and motivated team members.
Timeline
Acitive Duty
United States Air Force
05.2024 - Current
In-Home Babysitter
Self-employeed
01.2022 - 05.2024
Barista/Assistant Manager
Starbucks
01.2021 - 12.2021
Customer Support Representative
Conduent
02.2020 - 11.2020
Server, Busser, Hostess, Bartender
Top Shelf Mexican Cantina
08.2014 - 10.2019
No Degree - Air Craft Structural Maintenance
Military Basic Training/ Technical School
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