Summary
Overview
Work History
Education
Skills
Jobobjectivesummary
Clearancelevel
Timeline
Generic

Kayin Joseph

Fredericksburg,VA

Summary

Experienced professional seeking full-time position to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Technical Support Specialist

Company Proprietary
2 2023 - Current
  • Support clients in attaining their mission goals at their on-site facility
  • Installed, configured and maintained computer systems and network connections.
  • Learn new technology and help drive future client solutions.
  • Delivered proactive maintenance suggestions to clients, reducing system downtime and improving overall performance.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Used ticketing systems to manage and process support actions and requests.

Construction Surveillance Technician

PAE
08.2018 - 02.2023
  • Reviewing construction drawings to ensure all construction performed is in accordance with approved drawings and specifications
  • Perform security escort and access control related duties as assigned
  • Understands and can put into practice the interpretation of blueprints and technical specifications
  • Perform risks analysis and risk assessments.

Customer Service and Information Technology Officer

Cornerstone Defense
11.2021 - 10.2022
  • Resolving critical IT-related issues that negatively impact the mission
  • Collaborating with team members to identify process improvements
  • Managing the functionality and efficiency of a group of computers running on one or more operating systems.

Intelligence Operations / Collections

Jadwell Inc.
11.2020 - 11.2021
  • Log problems reported by customers / users, and track to resolution
  • Log mission related communications with the appropriate team(s)
  • Ensure operational execution and response to non-nominal conditions that occur, following approved operational procedures
  • Monitor communications and database status updates from external segments related to planned outages to minimize operational impacts and ensure customer awareness.

Customer Service and Information Technology Officer

Cornerstone Defense
06.2020 - 10.2020
  • Resolving critical IT-related issues that negatively impact the mission
  • Collaborating with team members to identify process improvements
  • Managing the functionality and efficiency of a group of computers running on one or more operating systems
  • Working with a dedicated, highly skilled team of professionals.

Security Monitor

PAE
02.2017 - 08.2018
  • Provide onsite- monitoring services for secure government facilities in the Northern VA area
  • Developed and implemented best security standards, and researched on latest security trends.

Education

Certificate in Radio Broadcasting -

African American Media Incubator Training School

Skills

Customer Support

Customer experience management

System Provisioning

Scripting Languages

Jobobjectivesummary

Highly motivated IT, Customer Service, Leadership and Security Professional recognized as an innovator, adaptability, mastering new technologies and processes. Providing stellar customer service and IT resolution. A team player, detail-oriented, with great written and oral communication skills and the ability to complete difficult technical tasks in time-sensitive situations.

Clearancelevel

TS SCI w Full Scope Poly

Timeline

Customer Service and Information Technology Officer

Cornerstone Defense
11.2021 - 10.2022

Intelligence Operations / Collections

Jadwell Inc.
11.2020 - 11.2021

Customer Service and Information Technology Officer

Cornerstone Defense
06.2020 - 10.2020

Construction Surveillance Technician

PAE
08.2018 - 02.2023

Security Monitor

PAE
02.2017 - 08.2018

Technical Support Specialist

Company Proprietary
2 2023 - Current

Certificate in Radio Broadcasting -

African American Media Incubator Training School

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Kayin Joseph