Summary
Overview
Work History
Education
Skills
Timeline
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Kayin Whitehead

Kissimmee,FL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

6
6
years of professional experience

Work History

Publix Associate

Publix
Kissimee, FL
12.2021 - 04.2024
  • Greeted customers in a friendly and professional manner.
  • Operated cash register accurately and efficiently for customer transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.

Call Center Representative

Sykes Enterprises, Incorporated
Lakeland, FL
03.2018 - 06.2020
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Monitored calls for quality assurance purposes.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Assisted customers with troubleshooting and resolving technical issues via phone, email, chat, and remote support.

Education

High School Diploma -

Haines City High School
Haines City, FL
05-2016

Associate of Science -

St.Petersburg College
St. Petersburg, FL

Skills

  • Management Support
  • Program Support
  • Workplace Safety
  • Data Entry
  • Call Control
  • Technical Support
  • Fast Learner
  • Reliable
  • Hard worker
  • Excellent customer service skills

Timeline

Publix Associate

Publix
12.2021 - 04.2024

Call Center Representative

Sykes Enterprises, Incorporated
03.2018 - 06.2020

High School Diploma -

Haines City High School

Associate of Science -

St.Petersburg College

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Kayin Whitehead