Matthew Castano
Wesley Chapel,FL
Summary
Dedicated customer service associate with strong multitasking abilities and attention to detail. Proven track record in enhancing customer satisfaction and driving sales through effective communication and relationship building.
Overview
2
2
years of professional experience
Work History
Publix Associate
Publix
Wesley Chapel, FL
06.2025 - Current
- Collaborated with cross-functional teams to enhance project efficiency and outcomes.
- Supported training initiatives for new team members, fostering a collaborative environment.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Moes Associate
Moes Southwestern Grill
Wesley Chapel, FL
01.2024 - 06.2025
- Assisted in daily operational tasks to ensure smooth workflow and efficiency.
- Supported team members with project coordination and scheduling activities.
- Managed communications between departments to facilitate information sharing.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma -
Pasco Hernando State College
Wesley Chapel, FLSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Customer engagement
- Relationship building
- Flexible schedule
- Multitasking Abilities
- Excellent communication
- Effective communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Publix Associate
Publix
06.2025 - Current
Moes Associate
Moes Southwestern Grill
01.2024 - 06.2025
High School Diploma -
Pasco Hernando State College