Kayla Abraham
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
SERVICE MANAGER
CHIPOTLE MEXICAN GRILL
10.2019 - 02.2023
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
DATA ENTRY MANAGER
BTROPIX
04.2023 - Current
- Increased data entry accuracy by implementing new quality control measures and training protocols.
- Trained new hires on company-specific data entry procedures, contributing to a smooth onboarding process.
- Consistently met or exceeded departmental performance metrics, setting a strong example for the team.
- Served as primary point of contact between the data entry team and other departments within the company.
- Supported business development efforts by providing accurate and timely reports based on entered data insights.
Education
Bachelor of Arts - Interdisciplinary Studies
FLORIDA ATLANTIC UNIVERSITY
Boca Raton, FL12.2023
Skills
- Excellent Communication
- Leadership
- High Patient/ Tolerance
- Critical Thinking and Problem-Solving
- Work Planning and Prioritization
- Teamwork and Collaboration
- Planning and Prioritization
- Attention to Detail
Activities
- I am presently the leader of a promotions team where I oversee all activities done by the members. I appoint tasks and partake in achieving the goals we've set in an orderly and timely manner. The Sunshine Home for Girls is a charity my team and I have decided to contribute a percentage of our funds from the events in efforts to aid the charity.
- I served as Vice President of the Caribbean Students Association at Florida Atlantic University. This position encouraged and furthered my development skills in leadership, communication and creativity. We serve the entire student body by providing them with educational socials, community service and other fun activities. As Vice President it was my responsibility to ensure all E-board members were held accountable for their assigned duties.
Timeline
DATA ENTRY MANAGER
BTROPIX
04.2023 - Current
SERVICE MANAGER
CHIPOTLE MEXICAN GRILL
10.2019 - 02.2023
Bachelor of Arts - Interdisciplinary Studies
FLORIDA ATLANTIC UNIVERSITY
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