Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Ackwood

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Shift Manager

Walgreen's Pharmacy
10.2023 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Kept employees operating productively and working on task to meet business and customer needs.

Shift Lead Manager

Dunkin Donuts
03.2023 - 10.2023
  • Improved team productivity by implementing efficient scheduling and task delegation.
  • Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
  • Streamlined operational processes for increased efficiency and reduced waste.
  • Developed staff training programs to improve skillsets and overall team performance.

Assistant Store Manager

RaceTrac
02.2021 - 03.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Shift Manager

RaceTrac
12.2020 - 02.2021
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Associate

RaceTrac
01.2020 - 11.2020
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.

Education

BBA - Business Administration And Management

Georgia State University
Atlanta, GA
07.2024

High School Diploma -

Allatoona High School
Acworth, GA
05.2017

Skills

  • Cash Handling
  • Team Meetings
  • culture building
  • program coordination
  • Staff Training and Onboarding
  • Company Safety Policies
  • policy/program development
  • relationship building
  • Revenue Growth
  • cross-functional team management
  • team development
  • customer acquisition

Timeline

Shift Manager

Walgreen's Pharmacy
10.2023 - Current

Shift Lead Manager

Dunkin Donuts
03.2023 - 10.2023

Assistant Store Manager

RaceTrac
02.2021 - 03.2023

Shift Manager

RaceTrac
12.2020 - 02.2021

Associate

RaceTrac
01.2020 - 11.2020

BBA - Business Administration And Management

Georgia State University

High School Diploma -

Allatoona High School

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Kayla Ackwood