Kayla Adae-Mensah
Philadelphia,PA
Summary
Dynamic professional with a proven track record at NovaCare Rehabilitation, specializing in patient support and community outreach. Excelled in leadership and organizational skills, alongside a deep understanding of public health issues. Demonstrated excellence in teamwork and collaboration, significantly enhancing clinic efficiency and community well-being through strategic volunteer coordination and impactful outreach initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
NovaCare Rehabilitation
Philadelphia, USA
10.2024 - Current
- Delivered exceptional patient support, scheduling appointments, and managing patient inquiries to enhance clinic efficiency
- Assisted with patient intake processes, ensuring accurate documentation and providing necessary information on therapy services
- Developed patient relationships through compassionate communication, contributing to a supportive care environment
Volunteer
Share Food Program
Philadelphia, USA
01.2023 - Current
- Assist in packing and distributing food to low-income families, helping to address food insecurity in the local community
- Collaborate with staff and other volunteers to ensure smooth operation and effective food distribution
- Engage in outreach to increase awareness of the program's impact on combating hunger
Student Nurse
Penn Medicine Princeton Health
Philadelphia , PA
09.2022 - 03.2023
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process.
- Improved patient care by assisting registered nurses with daily tasks and procedures, contributing to a 3.6% increase in patient satisfaction scores.
- Met with patient to make introductions, inquire about needs and offer assistance.
Community Outreach Chair
Drexel African Student Association
Philadelphia, USA
01.2022 - 01.2023
- Organized donation drives for food and clothing, which were distributed to underprivileged communities
- Worked closely with local organizations to ensure that donations reached those most in need
- Led and coordinated events that focused on raising awareness about hunger and poverty issues within African communities
Education
Bachelor of Science - Public Health
Drexel University
Philadelphia, PA06.2025
Skills
- Strong leadership, and organizational skills
- Experience in community outreach and volunteer coordination
- Knowledge of public health issues related to hunger and poverty
- Research and data analysis
- Teamwork and collaboration
Languages
French, Limited working proficiency
Volunteerworkandleadership
- Organized and participated in food drives, donation efforts, and community service projects focused on addressing hunger and food insecurity.
- Volunteered with local food banks in Ghana and participated in family-run events to provide food to the homeless during holidays.
Certification
Sustainable Development Goals (SDG) MOOC
Rotterdam School of Management, Erasmus University | [10/2024]
Timeline
Patient Service Specialist
NovaCare Rehabilitation
10.2024 - Current
Volunteer
Share Food Program
01.2023 - Current
Student Nurse
Penn Medicine Princeton Health
09.2022 - 03.2023
Community Outreach Chair
Drexel African Student Association
01.2022 - 01.2023
Sustainable Development Goals (SDG) MOOC
Rotterdam School of Management, Erasmus University | [10/2024]
Bachelor of Science - Public Health
Drexel University
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